Opportunity
Provide guests with information and services in a prompt,
courteous manner that optimizes
guest satisfaction while contributing to the positive image and profitability
of The American Club
or other Kohler hotel. Assist in the oversight and training of new Guest
Services and Concierge
associates.
Specific responsibilities include:
Make reservations
for future or in-house guests for dining, spa, golf, wellness
activities, River Wildlife outdoor activities, and transportation.Provide
guests with daily hotel tours.
Assist
with guest check in/out as needed.
Oversee
bell stand, receiving telephone messages and taking appropriate action.
Valet
or retrieve guest’s vehicle if requested or give directions to parking
areas for self-park.
Plan
and supervise organization and implementation of group luggage handling
and/or storage (i.e. labeling and locking), and execute delivery.
Supervise
execution of group transports.
Prepare
and process Conference Services gratuity forms for luggage handling.
Attend
weekly Sales/Conference Services meetings, as needed.
Attend
pre-conference meetings on behalf of Guest Services, as needed.
Oversee
the resume binder to stay informed of any group needs for the Guest
Service department (amenity, luggage pulls, transportation needs, bus
arrivals/departures, etc.).Assist with coordinating security detail as
needed for events and VIP guests.
Oversee
marquees for accurate and organized presentation of information.
Maintain
a working knowledge of all resort properties and onsite facilities
including hours
of operation, as well as daily activities and area attractions. Also have
a detailed
knowledge of the history of Kohler and the assigned hotel.
Provide
guests with information on hotel facilities and history.
Provide
directions and maps, including walking trails, city map, or state maps.
Also
provide guest with weather or road conditions.
Supervise
amenity order taking and delivery scheduling
Supervise
and implement group amenities.
Inform
other shifts of daily activities through the use of the concierge logbook
or notes.
Assist
with training and onboarding for new associates in Guest Services Provide
ongoing recommendations to leadership for process improvements, process enhancements, and updates on local attractions and competition.Assist
with scheduling and ensuring appropriate coverage
This is a full-time position working weekdays and weekends,
with shifts between 6:00 am and 9:00 pm.