Opportunity
Join the Kohler Team at the Kohler Signature Store in Charleston! This is an exciting opportunity to develop a wide array of relationships that span from walk-in retail traffic to key trade industry clients. 
The Design Sales Consultant is results driven and responsible for driving top-line sales through the consistent achievement of personal sales targets and goals set by leadership. This position is focused on the development of relationships with trade professionals and homeowners through the creation/development of a book of business with a focus on high impact activities and interactions with current and potential clients.
Key duties of the position include:
Leverage Salesforce to manage customer relationships, interactions, leads and opportunities to demonstrate an accurate pipeline.Develop new relationships and business for Kohler to meet and exceed sales goals.Conduct daily follow up with customers, quotes and leads to generate and close business.Engage in strategic outreach to develop and grow the client base.Network with the professional trade through involvement in associations, meetings and events; including in-store events.The Design Sales Consultant leverages top-notch customer service skills to deliver a gracious customer experience and achieve strong results. Success in the position will be measured through the achievement of Net Order and Net Sales goals. Additionally, team success will be measured through the Net Promotor Score (NPS).
Targets
Drive sales to meet and exceed individual and team sales plans:
Provide high quality customer service to scheduled appointments and walk-in trafficConduct daily follow-up on outstanding quotesDevelop and execute marketing plans to current and potential customer baseParticipate in planning and execution of in-store eventsUnderstands how to win as a team and brings forth a team mentality
Develop repeat sales, new relationships, and future business:
Create a strategic sales plan and detailed tracking of customer interactions, quotes, and opportunities.Conduct outside sales calls, with a focus on targeted top-selling and high-potential accounts, marketing new and featured productsFollow up on leads to generate new businessNetwork with the professional trade through involvement in associations, meetings and events
Deliver exceptional customer service:
Provide prompt and friendly service to every customer that walks into the Kohler Signature Store.Follow up on all sales to ensure customer satisfaction and service are metMaintain a well-organized and aesthetically pleasing environmentUnderstands balance between providing exceptional customer service and doing the right thing for Kohler Co.Drives repeat customers by going above and beyond to connect with customers in a meaningful and personal way
Administer sales process to ensure timely and accurate completion of all sales:
Process quotes and sales paperworkPartner with Kohler Customer Care team to track orders for customers and ensure quality service
Continually develop sales skills and product knowledge:
Brings in a continuous improvement mindset by challenging status quo in a productive manner, and making recommendations for process improvements Develop detailed knowledge of all product lines and featuresParticipate in training activities, including product knowledge presentations and online learning, to supplement product knowledgeComplete training courses to continually develop and hone presentation, negotiation, and sales skills.