Location:
Kohler, WI
 Opportunity
 Join
our guest services team—the heartbeat of our business and the warmth our
guests remember long after their stay.
 Oversee,
lead, train and provide prompt, courteous and professional guest service
in the functions of registration, guest departure, cashiering,
reservations and information at assigned location.  Maintain the smooth operation of each
shift at the front desk and initiate programs and policies to ensure guest
patronage.
 Specific
responsibilities as a Front Desk Coordinator include:
Register
guest/member in and out of applicable software system(s).
Provide
guests with information on the venue and resort.
Knowledgeable
about property and surrounding area, local attractions and shopping
services.
Ensure
that standards are met through service observations team.
Provide
leadership and resolution to all escalated guest or member concerns.
Provide
oversight to ensure timely response to special requests; inform teams or
departments as appropriate.
Handle
all monetary transactions at the front desk as appropriate according to
cash handling guidelines.
Accurately
post or refund guest charges and fees.
Coach
and council cashiering errors as outlined by accounting department,
provide disciplinary action when appropriate.
Contact
guests/banks with over-credit limit concerns when applicable.
Contact
guests who have departed with open balances.
Have a
clear understanding of daily yield strategies and the proper execution of
those strategies to maximize average daily revenue.
Coordinate
between businesses on fully committed days to ensure a seamless guest
experience.
Document
in detail any guests who may have been relocated and what follow-up action
should take place.
Lead,
train and develop associates on all processes, procedures, applicable
standards and provide coaching and feedback on a timely basis.
Complete
special projects as assigned by leaders.
This is a Full-Time position with benefits with shifts on
Weekdays & Weekends varying between 6:00 am and 10:00 pm.