You will serve as a PUBLIC SAFETY TELECOMMUNICATOR in the Marine Corps Installation Commands (G-3), Emergency Dispatch Services of MARINE CORPS BASE CAMP PENDLETON. This is a RE-ADVERTISEMENT of Announcement Number: ST-12716357-25-JRC. Applicants that have previously applied NEED to re-apply to this announcement.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Providing guidance and assisting with the management of dispatching processes (e.g. police, firefighting, emergency, medical etc.) maintaining required systems, performing crisis intervention with callers and making recommendations regarding alarm responses and emergency dispatching. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will provide immediate oversight and direction of operations joint Emergency Communications Center (JECC) and supervise Public Safety Dispatchers.
You will be responsible for overseeing the training of new employees in call-taking and radio operations and monitor calls where Emergency Medical Dispatch (EMD) Pre-Arrival Instructions (PAI's) are given to ensure that protocols are being followed.
You will coordinate and oversee the daily activities of the section with other Departments of Public Safety to include the Fire Department, emergency Medical Services, Military Police and other Public Safety Divisions and units aboard Camp Pendleton.
You will be responsible for ensuring that the E911 systems, radios, telephones and alarm monitors, radio and telephone recording equipment and all other related communication equipment are in proper working order.
You will maintain reports and retrieve statistical data using the local Incident Reporting System.
You will maintain the PSCC systems and the associated data for investigation, evidence and statistical purposes.
You will be responsible fo answering emergency and administrative calls for service gather basic information, received from landlines, cell phones, VOIP device, radios and Telecommunications Device for the Deaf/Teletypewriter (TDD/TTY).
You will provide on-the job training and track completion for PSCC functions, operations and capabilities.
You will manage supplies and equipment for your shift, ensuring supplies, equipment items and expendable and non-expendable items are maintained in accordance with standard operating procedures.
You will prepare and maintain an alarm control log of all alarm conditions to include setting activation, deactivation and other pertinent alarm data, and maintain logs of major events including notification of higher authorities.
You will perform quality control on all shift PST activities including conducting PSCC call assessments, providing feedback, planning and implementing corrective action, sharing lessons learned and supporting QA audits.
You will plan and assign work and evaluate work performance, assist in the development of performance standards, provide guidance on work and administrative matters and identify training needs and provide training to subordinate employees.