Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.
To be considered for the position, you must meet the following qualification requirements. Basic Requirements: Education: There is no substitution of education for specialized experience at this grade level. OR Experience: You must have IT related experience demonstrating each of the four competencies listed below. Attention to detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Some examples of this qualifying experience are: Experience in designing and/or implementing complex security and system software or hardware for personal computers on a wide area network or a large-scale mainframe system. Experience developing plans, programs or training to enhance employee performance or career development. Experience designing, installing, configuring and maintaining a complex arrangement of network computer resources. Experience serving as a computer contact and resource person for others internal and external to the organization on critical/technical issues. Performs bench-mark tests of proposed new equipment. Advises upper management of newly developed cost-effective alternatives to present telecommunications and networking equipment. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**
Primarily responsible for developing, implementing, and maintaining the Bureau’s i-Connect platform (network and systems). Plans, organizes, and implements highly-complex and state-of-the-art local area network and wide area networks (LAN/WANS) for the inmate education networks. Serves as a technical expert in enterprise level servers, virtualization, virtual desktop infrastructure (VDI) desktops, personal computer (PC) hardware, wide area and local area networks (WAN/LANS)-whether on-premises or in the cloud – commercial personal computer software; custom PC programming; and telecommunications. Provides advanced hardware and software analysis, evaluation and recommendations to Central Office, regional offices, and institution Education and IT staff with regards to associated equipment to include system planning at various locations. Develops and administers applicable equipment and software standards, policy, specification, and guides to ensure that applicable Bureau computer hardware, telecommunications equipment, and LAN/WAN technology is compatible, efficient, cost-effective, and most importantly, secure.