Job Title: Level 1 Help Desk Support Technician Location: Buffalo, NY(Onsite) Job Type: Contract W2 Overview: Serve as the initial point of contact for technical support, assisting call center staff with basic IT issues and ensuring smooth daily operations across all three locations. Key Responsibilities: Respond promptly to user inquiries via phone, email, or chat. Troubleshoot basic hardware and software issues, including password resets and application errors. Document incidents and resoluti…