Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:

Lead and mentor a team of logistics specialists and technical support personnel.
Foster a positive and collaborative work environment.
Conduct performance evaluations, provide feedback, and identify training needs.
Delegate tasks effectively and ensure team members have the resources to succeed.
Oversee the entire logistics process, from receiving and inventory management to distribution and returns.
Develop and implement strategies to optimize logistics efficiency and reduce costs.
Ensure timely and accurate delivery of AR hardware to internal teams and external partners.
Manage warehouse operations, including receiving, storage, and shipping.
Oversee the provision of technical support to users of AR hardware and software.
Ensure timely resolution of technical issues and user inquiries.
Develop and maintain support documentation and knowledge bases.
Implement processes for troubleshooting, bug triage, and RMA management.
Develop long-term plans for logistics and technical support operations.
Identify areas for improvement and implement process enhancements.
Forecast future needs and ensure scalability of operations.
Contribute to the development of departmental budgets and resource allocation.
Establish and maintain strong communication channels with clients and internal stakeholders.
Provide regular updates on team performance, project progress, and key metrics.
Conduct post-mortem investigations of significant events and identify areas for improvement.
Prepare reports and presentations for leadership reviews.
Implement quality control measures to ensure accuracy and efficiency of operations.
Monitor key performance indicators (KPIs) and identify areas for improvement.
Drive continuous improvement initiatives to enhance service quality.