Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 700,000 + people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. 
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models. 
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights. 
Quality Auditing Associate
Provide call data reports to Senior Management to identify trends and for areas of improvement in coaching / training
Monitor calls; auditing and evaluating Sales Representative’s customer interactions to highlight areas of strength and improvement.
Identify gaps, issues, and areas of improvement for training team to enhance and evolve sales training
Ensure all process are followed correctly and call out any deviations
Auditing all written communications to ensure compliance with client requirements and document findings, generate new messaging and communications to improve communication.
Calibrate with internal and external support team for continued agent learning and growth
Audit call logs to track agent activities via Excel or other reporting tools
This is a full time in-office role in Atlanta, Georgia.