Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
MINIMUM QUALIFICATIONS: Successful completion of a full 4-year course of study in human services or related field leading to a bachelor's degree, from an accredited college or university, and four years of experience in human services, social sciences, or related field, with four years of specialized experience in case management, OR successful completion of a Master's degree in human services or related field, from an accredited college or university, and two years of experience in human services, social sciences, or related field, with two years of specialized experience in case management, is required. Must have two years of post-college work related experience specific to domestic violence and child abuse. Must be proficient in the use of computers with experience using the Microsoft Office suite of programs. Must have the ability to communicate effectively, orally and in writing. Must possess and maintain a valid driver's license. Must successfully complete a criminal history background check. This is a white-collar position where occasional lifting up to 20 lbs. may be required.
The incumbent's responsibility, first and foremost, is to lead by example, to shape and sustain a working environment most conducive to the successful performance of those entrusted to his/her leadership and direction; creating a positive atmosphere and culture within the Marine & Family Programs Division and its constituent branches that reflects the pride, professionalism sense of accomplishment, fulfillment, collaborative engagement, well-being, and wholehearted customer focus of its employees is the incumbent's essential purpose and focus of main effort. Provides comprehensive case management services in support of ensuring clients receive timely, efficient, and effective clinical services in the areas of general mental health and domestic violence. Keeps all parties with a "need to know" informed of progress with respect to the various clinical services offered by the Family Advocacy Program. Case Management: Provides case management services for the Family Advocacy Program (FAP) to ensure general mental health and FAP rehabilitation services are provided in a timely, efficient, and effective manner. Schedules client appointments and monitors to ensure attendance, with both clinical provider appointments, and various other rehabilitative treatment assignments (e.g., group therapy and education classes). Ensures follow-up services for clients are provided. Briefs and updates clients and Commands regarding case status, FAP treatment recommendations, and FAP Incident Determination Committee (IDC) notifications and findings including completing associated letters to commands. Conveys to Commands' the request for the issuance of a Military Protective Order (MPO) to ensure safety, as may be warranted per clinical assessment and evaluation in particular instances. Maintains up- to-date, accurate and complete records for all clients. Monitors for quality assurance with respect to agency service delivery and records management. Compiles statistics and performs case management related administrative duties. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational, illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention sexual harassment. · Performs other related duties as assigned.