The primary purpose of the Supervisory Health System Specialist Ambulatory Care Operations Director-Group Practice Manager (ACOD-GPM) is to provide oversight and administrative management of all ambulatory care services in the Veterans Health Administration Medical Center and related Community Based Outpatient Clinics as it relates to access to care as applicable.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/22/2025. Individual Occupational Requirement: Applicants who meet the IOR described below are fully qualified for the specified entry grade and must also meet the specialized experience requirements. Undergraduate and Graduate Education: In a major study of hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, Specialized Experience: Possess experience in performing staff support, administering planning processes, performing quantitative and qualitative analysis, evaluating agency-wide programs, reviewing, analyzing, collecting gathered data, maintain databases. Skilled in obtaining, reviewing, consolidating and planning information from subordinate units. Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to meeting the above Individual Occupational Requirement (IOR) requirements, applicants must also meet the specialized experience directly related to this position. Specialized Experience: One year of specialized experience which includes experience in performing staff support, administering planning processes, performing quantitative and qualitative analysis, evaluating agency-wide programs, reviewing, analyzing, collecting gathered data, maintain databases. Skilled in obtaining, reviewing, consolidating and planning information from subordinate units. You will be rated on the following Competencies for this position: Communications Human Capital Management Organizational Stewardship Planning and Evaluating Quality Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Performance of the incumbent's duties may require extensive walking per day to meet with the VAMC pentad, Clinic Leads, Administrative Leads, MAS staff, and other clinic personnel. Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via station vehicle or privately owned vehicle. The work performed is of a precise nature requiring long periods of concentration that is often interrupted. Incumbent is often faced with changing priorities and with meeting deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
As a Supervisory Health System Specialist Ambulatory Care Operations Director-Group Practice Manager, you will provide duties to include: Provides access related consultative services, working in collaboration with facility Service Lines. Reviews and provides input on regulations and policies for local interpretation. Reviews and evaluates assigned processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposals. Evaluates patient and family concerns regarding the access to services needed. Assists supervisor in coordinating efforts to ensure patient concerns are received, evaluated, and addressed in a timely and effective manner. Utilizes advanced principles and strategies for access improvement to review and provide recommendations to employees including identifying strategies to reduce backlog. Works with local personnel to integrate data analytics. Incorporates process improvement based upon knowledge of local organizational philosophy, policies and management principles. Assists clinic managers in forecasting the impact of staff changes and developing countermeasures to mitigate the effect of staff shortages on access to care. Makes recommendations to managers regarding allocation of resources, including potential use of community care options. Works closely with clinic managers to formulate budget recommendations for all outpatient clinical services to allocate all available resources. Interprets policies, make recommendations for local policies, assist managers in defining administrative requirements, and/or provide advice to higher level leadership on related issues. Evaluates and monitors administrative activities and make substantive recommendations for program improvements. Monitors business and clinical analysis recommendations across service lines to determine trends and impact at the facility level. Acts as a liaison or point person for communications with persons and/or groups internal or external to the facility. Promotes effective communication and optimal information flow within the clinics. Establishes and maintains good relations with various groups and organizations, including other medical centers, etc., and the community at large. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm, subject to change based on the needs of the facility. Telework: Telework eligibility may be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist/PD089760 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized