The program coordinator is administratively responsible to oversee the Program of Comprehensive Assistance for Family Caregivers (PCAFC) for Veterans and Caregivers, assist Veterans and Caregivers to navigate a complex eligibility process and appeal process, engage in at-home assessments, oversight of all home-visits by multidisciplinary staff, work closely with CSP RN to provide services to medically complex Veterans, offer integrated case management to Veterans with Mental Health needs.
Basic Requirements: Citizenship. Be a citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3, section A, paragraph 3g this part). Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Drivers License. Have a valid drivers license. Grade Determinations: GS-12, Social Worker Program Coordinator Experience and Education. One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring. Knowledge and ability to write policies, procedures, and/or practice guidelines for the program. Ability to supervise multidisciplinary staff assigned to the program. Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). Ability to provide training, orientation, and guidance within clinical practice. Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. Program coordinators at the GS12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area, such as but not limited to: Spinal Cord Injury, Homeless Continuum Veteran Program, Hospice and Palliative Care Program, Suicide Prevention Program, Veterans Justice Outreach, Caregiver Support Program and Community Nursing Home Program. The program coordinator may be the sole practitioner in this specialty at the facility and typically provide direct patient care services in the program area. The program coordinator oversees the daily operation of the program, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use. They may be responsible for the program's budget, developing and monitoring staff compliance with practice, standards and guidelines on documentation, workload, data entry, ethical practice and service delivery. The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. They may be responsible for, or contribute to, the program's resource and fiscal management, monitoring control points developing the annual budget, operating within that budget, and accounting for appropriated funds. The program coordinator is administratively responsible for the clinical programming and prepares reports and statistics for facility, VISN, and national use. They provide leadership, direction, orientation, coaching, in-service training, staff development, and continuing education programs for assigned staff. They initiate and conduct a variety of program or service audits and complete designated clinical practice audits and reports, including productivity assessments. They oversee program operations and evaluations, identifying areas for improvement, gathering relevant data, assessing the data, developing and implementing ideas for improvement and evaluating efficacy of improvement efforts.] Preferred Experience: Experience with Veteran population, Experience with Caregiver support. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: Must be in overall good health, able to sit at a desk working at a computer, engage in light to moderate physical activity including sitting, walking, bending, and carrying supplies. Social Worker must be able to perform primarily light and sedentary duties with occasionally moderate physical demands, exercise patience, and control emotions, with reasonable accommodation, if necessary, without endangering the health and safety of the social worker or others. This position requires an unrestricted valid state driver's license which allows independent operation of a vehicle. The position requires significant travel in the community, through use of a government vehicle or other individual arrangements, to provide community-based care to Veterans and/or meet with representatives/stakeholders who aid and support to Veterans in clinics, medical centers, Community Clinics, etc. This position also requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and repetitive motions of the wrists, hands, and/or fingers.
VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU Establishes and maintains effective working relationships and communicates with Veterans, staff, and other parties as appropriate. Advises and collaborates with interdisciplinary teams throughout the medical center on caregiver issues. Creates educational tools, develops programs, and implements training focused on specific caregiver needs/issues. Provides education and in-service training to VAMC employees, Veterans, families, and caregivers and ongoing consultation and support to colleagues regarding caregiver support. Collaborates with the patient aligned care team, mental health, and geriatric primary care clinicians to provide Veteran and staff education on caregiver issues. Utilizes community resources, makes referrals to the community and other government agencies as appropriate, and coordinates services. Utilizes the services and benefits available for caregivers from both federal, state, and private sector resources. Serves as a liaison between the VA and community agencies and is responsible for developing and establishing linkages and collaborates on VA caregiver support efforts with community healthcare and social service agencies. Participates on state and local caregiver support committees Provides referrals or consults, or in some cases direct admission of a Veteran to other VA programs including but not limited to the Community Residential Care Program, Respite Program, Community Health Care Coordination Program, Hospice, Home Based Primary Care, Telehealth and Community Nursing Home Program. Conducts caregiver and family clinical interventions to facilitate the identification of caregiver stress, psychiatric illness, emotional distress, and social needs as treatment issues. Provides consultation, education, and advocacy. Participates in caregiver support activities in the local community and state to promote and recognize the role of the caregiver. Provides outreach presentations to community social service agencies, military Guard and Reserve units, Veteran Service organizations and other groups on VA caregiver benefits, programs, and services and provides consultation, guidance, and expertise to community organizations regarding Veteran caregiver specific issues and needs. Promotes the VA Caregiver Support Program in coordination with the local VA Public Affairs Officer through interviews with local print, voice, and television media. Utilizes a range of specialized interventions and treatment modalities in treatment or with specialized Veteran populations, including individual, group, and/or family counseling or psychotherapy, and advanced level psychosocial and/or case management. Participate in direct caregiver and Veteran contacts to identify and assess caregiver stress/burden and the development and application of directed clinical treatment interventions. Collaborates with the other clinical staff and Program Manager to establish a caregiver support protocol (resources, education, and training) sensitive to the issues of the caregivers who are providing care to our youngest returning Veterans. Administers information and analytical systems to evaluate and enhance the quality of service provided to caregivers, families, and Veterans. Develops and implements information systems to track service activities including visits, referrals, caregiver demographics, equipment utilization and caregiver and Veteran satisfaction. Performs a wide range of services and provides technical assistance to state, local, and private agencies, and universities. Program Evaluation: Regularly evaluate the program and make recommendations for improvement. Collecting and reviewing data regarding CSP services within the medical facility. Monitoring provider adherence to national and local procedures for screening, referral, documentation, and safety planning, including reporting findings to facility leadership and providing feedback to providers as appropriate. Reporting data to the VHA National CSP Program Manager or designee when requested. Assist with VHA National CSP Assistance Program evaluation efforts as requested. Writes policies, procedures, and/or practice guidelines for the program. Develops implements and evaluates clinical guidelines and protocols to establish appropriate utilization of services. Work Schedule: Monday- Friday 8am to 4:30pm Telework: This position is authorized for telework - situational (ad hoc) and has NOT been authorized as virtual or remote. Location negotiable may be discussed during the interview process to meet the Return To Office requirement. Virtual: This is not a virtual position. Functional Statement #: 52780-O Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized