Opportunity
Join the Kohler Team at
our Pasadena Kohler Signature Store location as a Sr. Design Sales Consultant!
This is an exciting opportunity to be part of an engaging team atmosphere and develop
a wide array of relationships that span from walk-in retail traffic to key
trade industry clients. 
The Sr. Design Sales
Consultant is results driven and responsible for driving top-line sales through
the consistent achievement of personal sales targets and goals set by leadership.
This position is focused on the development of relationships with trade
professionals and homeowners through the creation/development of a book of
business with a focus on high impact activities and interactions with current
and potential clients.
The Sr. Design Sales
Consultant is the day-to-day mentor to the team by actively sharing best
practices and industry knowledge with all team members and ensuring elevated customer
advocacy. This role continuously brings in innovative ideas and recommendations
for process improvement, from inception to implementation. 
Key
duties of the position include:
Leverage Salesforce to manage
customer relationships, interactions, leads and opportunities to demonstrate
an accurate pipeline.Develop
new relationships and business for Kohler to meet and exceed sales goals.Conduct daily follow up with customers,
quotes and leads to generate and close business.Engage in strategic outreach to develop and grow client acquisition.Network with the professional trade
through involvement in associations, meetings and events; including
in-store events.Day-to-day mentorship of Design Sales
Consultants.The Sr. Design Sales
Consultant leverages top-notch customer service skills to deliver a gracious
customer experience and achieve strong results. Success
in the position will be measured through the achievement of Net Order and Net
Sales goals. Additionally, team success will be measured through store Net
Promotor Score (NPS).
TARGETS
Drive sales to meet and exceed individual and team sales
plans:
Provide high quality customer service to
scheduled appointments and walk-in trafficConduct daily follow-up on outstanding
quotesDevelop and execute marketing plans to
current and potential customer baseParticipate in planning and execution of
in-store eventsUnderstands how to win as a team and brings forth a team mentality
Develop
repeat sales, new relationships and future business:
Create a strategic sales plan and
detailed tracking of customer interactions, quotes and opportunities.Conduct outside sales calls, with a
focus on targeted top-selling and high-potential accounts, marketing new
and featured products.Follow up on leads to generate new
business.Network with the professional trade
through involvement in associations, meetings and events.
Deliver
exceptional customer service:
Provide prompt, friendly serviceFollow up on all sales to ensure
customer satisfaction and serviceMaintain a well-organized, aesthetically
pleasing environmentUnderstands balance between providing
exceptional customer service and doing the right thing for Kohler Co.Drives repeat customers by going above
and beyond to connect with customers in a meaningful and personal way
Administer
sales process to ensure timely and accurate completion of all sales:
Process quotes and sales paperworkPartner with Kohler Customer Care team
to track orders for customers and ensure quality service
Continually
develop sales skills and product knowledge:
Develop
detailed knowledge of all product lines and features.Brings in a continuous improvement mindset by challenging status quo in a productive manner and making recommendations for process improvements. Sees through recommendations from inception to implementation.Participate in training activities,
including product knowledge presentations and online learning, to
supplement product knowledge.Complete training courses to continually
develop and hone presentation, negotiation and sales skills.