Hours: Monday- Friday, 8:30am- 5:30pm 
Opportunity
Responsible for delivering exceptional, luxury service to Kallista customers through troubleshooting and responding to inquiries via phone calls, emails, and chat messages. Also responsible for following, reporting, and assisting with daily operating procedures for the customer service team.
Specific Responsibilities
Effectively respond to customer calls, emails, and chat messages ensuring overall luxury service and satisfaction is achieved. Effectively provide technical troubleshooting to customers and showroom representatives adequately resolving their questions or issues. Be able to assist with installation issues, product defects issues, and determine necessary parts needed. Also be able to assist with presale questions including shower configuration assistance or product recommendations and substitutions for unique space requirements. Build rapport and a cooperative relationship with internal and external customers. Process all warranty and goodwill claims accurately and timely.Authorize return goods using the approved Kallista RGA procedure. Accurately provide information in response to customer inquiries. Provide support to all authorized Kallista Showrooms in a timely manner through accurate order entry, providing order confirmations with estimated shipping dates, and review of EDISQVI/KCIC orders.  Accurately provide order status updates, shipping information, and lead times for open items on orders when requested. Maintain an in-depth, current knowledge of Kallista products including the technical aptitude of the products. Resolve freight damage claims and reconsignment requests in a timely manner for all Kallista Showrooms working with the Kohler Transportation team and freight carrier. Maintain current knowledge of showroom account information including authorized showroom locations, tier-level, and responsible sales agency and/or Branch Development Managers. Other duties as assigned.