Health Admin Services Associate, L12
Location: Austin, TX
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.
The Health Admin Services Associate will:
Interact professionally with providers and ancillary staff to provide appropriate and timely responses to inquiries and concerns regarding provider enrollment and file maintenance for Medicaid programs (including dental, vision, ambulance, physicians, nurses, and all other provider types);
Process to completion 100% of assigned applications and maintenance requests utilizing documented work instructions, daily and meeting minimum daily quotas.
Identify deficiencies to notify providers of incomplete/inaccurate applications; revising existing deficiencies and sending corrections based on QA audits as required.
Respond to inquiries regarding the status of applications received.
Research and contact providers via phone to resolve enrollment application deficiencies.
Adhere to the Quality Assurance program in order to improve the daily processing of applications and file maintenance transactions with a minimum quality score of 98%.
Make recommendations to management to improve efficiency/effectiveness of current processes
Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements.
Flexibility to work overtime as dictated by daily production inventory requirements.
Perform other duties as assigned by leadership.