Accenture Flex
offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an
Accenture Flex
employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources.
Accenture Flex
employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
As a Manufacturing Execution Systems (MES) Application Tech Support Practitioner, your day-to-day activities will revolve around leveraging your Issue Management expertise to provide technical support for the MES application.
In this role, you'll be responsible for managing and resolving application-related issues, ensuring timely resolution of incidents, and providing technical guidance to end-users.
Additionally, you'll be entrusted with the task of collaborating with cross-functional teams to identify and resolve complex issues.
You must have proficiency in Issue Management.
Having proficiency in Rockwell PharmaSuite MES will be advantageous.
Provide technical support for the MES application, managing and resolving application-related issues.
Ensure timely resolution of incidents and provide technical guidance to end-users.
Collaborate with cross-functional teams to identify and resolve complex issues.
Conduct root cause analysis to identify and address underlying issues.
 This is 24/7 shop floor support. Nights & weekends on rotating basis required (includes shift uplift).