The incumbent serves as a Headquarters (HQ) Program Manager (FFRSS), overseeing and managing support services operations, ensuring the effective facilitation of business activities for N9. The primary purpose of this position is to serve as the strategic leader for the overall support services organization within CNIC N9 including regional and installation activities.
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following: Must possess at least six years' specialized experience overseeing and managing support services operations for Quality of Life (QoL) Programs for Department of the Navy or any service component equivalent. Mastery of advanced management principles, statistical methods, and program evaluation techniques along with a keen understanding of military command structure, missions, programs, and organizational relationships to perform complex quantitative and qualitative analyses to measure productivity, effectiveness, and demonstrate the value of improvement planning, performance improvement, assessment, and organizational quality culture to the Navy. Comprehensive knowledge of a broad range of administrative laws, policies, regulations, and precedents applicable to the program managed. This includes knowledge of program goals and objectives, the sequence and timing of key program events and milestones, and methods of evaluating program accomplishment. Comprehensive knowledge of leading a commercial business to include funding, staffing, banking, health and welfare benefits, pension, budget planning and investments to ensure long term viability to deliver diverse products and services. Knowledge of military F&FR program to the extent that the incumbent has the ability to apply experimental theories and new developments to problems which are not responsive to resolution by accepted methods. Skill in planning, organizing, and directing a senior leadership team supporting program execution, which involves a program requiring substantial resources or changes in established procedures and policy updates. Ability to apply high level, sound independent judgment in the solution of financial problems and the administration of management programs. Ability to direct and coordinate difficult and complex programs. Ability to develop, apply and adjust plans and policies to attain objectives. Ability to select, develop and supervise a subordinate staff. Ability to make decisions or recommendations significantly changing, interpreting or developing important F&FR services policies or programs.
Duties include but are not limited to: Establishes the strategic direction for N94 in direct support of CNIC N91, N92, N93, N95, N96 and N97, using an integrated organizational structure to oversee the operation and delivery of support services for all N9 programs throughout the world-wide enterprise. Participates directly in national and regional issues and policy development through DOD, Navy, Federal and state agencies. Reviews policy directives from higher authority and evaluates for changes required for regional and headquarters program management. Develops and recommends approval of new policies or modifications to existing policy for F&FR programs. Responsible directly and through subordinates for the leadership, direction, management, productivity and cost effectiveness of Navy F&FR support Services Programs. Develops, sponsors development and implements new concepts to improve operational efficiency, reduce costs; achieve Navy goals and increase program quality. Provides administrative support to fiscal oversight reviews, inspections, and facility evaluations, or causes them to be conducted, as required to ensure effectiveness, efficiency and fiscal soundness of F&FR operations. Manages approximately 200 F&FRSSC staff in Millington, TN and Washington, D.C. Staff consists primarily of NAF employees with some GS and contractor staff. Provides assistance, technical advice and support to CNIC N9/N9B acting for N9 only in those matters for which authority has been delegated. Plans, assigns and controls department functions and the work of assigned personnel. Acts personally on complex and delicate problems that have public relations, DoN, DoD or congressional interest implications pertaining to F&FR policy or procedures. Reviews overall financial plans projections and monitors financial performance within respective program elements. Ensures proper staffing of all F&FRSSC issues involving divergent program manager interests or requiring a coordinated position which impacts several F&FR program elements. Maintains liaison regional staffs, respective program managers, other military services, outside agencies and professional organizations concerning F&FR Support Service Operations. Continuously evaluates management procedures and programs of field activities by analysis of financial plans and projections of various F&FR programs, analysis of inspection reports, field consultant reports and by personal visits, world-wide to CNIC activities. Evaluates the overall effectiveness of individual support programs and supervises the development of remedial measures to correct management deficiencies. Initiates follow-up to assure compliance. Encourages local/regional activity reviews of practices, programs and procedures to identify and disseminate to other activities those which are considered best practices and enhance F&FR programs world-wide. Provides senior level supervision, oversight and reviews of MWR fiscal functions such as budget estimates, justifications for the expenditures of non-appropriated funds and for CNIC Central NAF Accounts. Monitors expenditures to ensure fund integrity and that maximum benefits are obtained. Advises N9 on matters concerning the investment of NAFI funds on deposit in the Central Banking Fund and on matters concerning control and utilization of $900 million of non-appropriated funds that flow through the system annually. Provides professional development and training support to ensure F&FR employees have the knowledge, skills and abilities required to deliver community programs. Analyzes and reviews materials and feedback to determine if results are meeting the most critical needs of the Navy. Leads the development of strategic training plans for the F&FR organization. Views staff development and training goals from a mission critical perspective and sets the tone for training; defines the strategies for when and how learning is delivered; and chooses the most appropriate partners, venues, methods and media for specific lessons and content. Provides senior leadership in the development, administration and implementation of personnel policies and procedures governing employment, compensation, fringe benefits, employee and labor relations and safety for nearly 18,000 non-appropriated fund employees under the program management of CNIC. Administers the Navy-wide program for the capital planning, project nomination, design, construction, repair, renovation, alteration, conversion and maintenance of MWR facilities technical and professional guidance in the conceptual design and specification and layout planning of MWR facilities.