This position is located in the Department of Homeland Security (DHS), United States Coast Guard (USCG), Asset Logistics Division (ALD), Internal Controls and Software Management (ICSM) located in Alexandria, Virginia.
To qualify at the GS-12 grade level, applicants must have at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. NOTE: All experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. Specialized experience must include 3 of the following: Leading and contributing to teams and projects as assigned, based on guidance, direction, and prioritization Providing IT subject matter expertise/assistance to support customers in execution and interface with stakeholders to harmonize processes and develop collaborative approaches Utilizing Microsoft Office Suite applications (Excel, Word, PowerPoint, and Outlook) and Microsoft Teams to develop, manage, and deliver technical documentation, reports, and presentations, enhancing the coordination and execution of IT services and solutions; Communicating with senior level management and other stakeholders on program activities and facilitating responses. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
You will serve as an IT Cybersecurity Specialist (CUSTSPT-INFOSEC) and be responsible for managing information technology programs. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Coordinating and managing the overall service provided to a customer end-to-end. Gathering feedback on customer satisfaction and internal service performance to foster continual improvement. Applying cybersecurity functions (e.g., encryption, access control, and identity management) to reduce exploitation opportunities. Providing recommendations for possible improvements and upgrades. Providing ongoing optimization and problem-solving support, coordinating and communicating with Requirement Owners and assisting with the management of software license data in a system of record. Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position. A. Federal Acquisition Certification for Program and Project Managers Level I (FAC P/PM-I) or management determined equivalent within two years of entry into the position. B. Information Assurance Management Level II (IAM-II) or management determined equivalent within two years of entry into the position.