The Information Technician position is located in the Public Information Division, Office Of Public Information & Education, Copyright Office. The position description number for this position is 206298. The incumbent of this position will work a Flextime work schedule. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. This is a non-supervisory, bargaining unit position.
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to interpret and apply a variety of guidelines and/or regulations.** Ability to communicate in writing.** Skill in providing customer service.** Ability to retrieve, review and analyze information to resolve problems. Ability to utilize computer technology and software applications. Ability to communicate effectively other than in writing.
The Office of Public Information & Education is responsible for providing information to the public and to the copyright community regarding Copyright Office services. The Division operates the Copyright Public Information Office, answers information requests for forms and circulars, retrieves materials for court cases, performs searches on registered materials and other copyright records, provides certified or non-certified copies of copyright deposits, additional certificates and other copyright records, publishes circulars, forms and related materials, maintains the official records of the office, and responds to inspection requests from members of the public or Congress. The Copyright Information Section maintains the Copyright Public Information Office for the purpose of answering telephone, mail, email, and in-person inquiries concerning the copyright law, registration and recordation procedures, Vessel Hull recordation, registration of Online Service Providers, and copyright records and for providing assistance to visitors to the Copyright Office. Using knowledge of the methods and procedures of the Copyright Office and following specific procedures and established methods reviews status inquiries received by email, telephone and/or visitors. Searches the two primary databases (Siebel and COINS) to determine whether a record exists. If a record is found, prepares a report, which includes the receipt date, registration class, service request number as well as verifying whether the request deposit copies and appropriate fees have been provided. Routine status reports are sent to the applicant by email or telephone. If there are special circumstances or complexities, refers complex searches to the supervisor or a Senior Copyright Information Specialist, or the appropriate area of the Copyright Office. Using knowledge of the methods and procedures of the Copyright Office and following specific procedures, including the use of pattern paragraph resources, replies to routine status and processing inquiries by drafting correspondence and replying to the applicant. Makes case­ specific revisions to standard language that ensures applicant receives required information and can respond in an efficient manner. Obtains the guidance of a Senior Information Specialist when including information concerning basic registration procedures and suggested links to information on the Copyright Office web site. Using knowledge of the methods and procedures of the Copyright Office and following specific procedures and established methods, assists applicants in setting up accounts and completing online and paper-based applications for basic registrations using the online system in the public visitors' area. Calculates and accepts fees for routine material submitted and issues receipts. Follows all processing procedures in accepting applications, deposit materials and documents for recordation. Provides initial review of routine applications, deposits, and attachments submitted to the Public Office. Consults with a senior copyright specialist, when submissions may present problems that may delay registration or are other than routine. Using knowledge of the methods and procedures of the Copyright Office and following specific procedures and established methods answers telephone inquiries referred by a Senior Copyright Information Specialist or Supervisor, gathering information and searching the databases to provide an instant status report when feasible. May initiate telephone calls after conducting status research of assigned inquiries received by others. Performs other duties as assigned