Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Bachelor¿s Degree from an accredited college or university in Computer Science, Information Technology or a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR three years of relevant computer support experience preferably in a call center or helpdesk environment that demonstrates knowledge of network technologies and concepts. Equivalent education may be substituted. Ability to demonstrate and discuss knowledge of personal computers, operating systems, network technologies and concepts. Knowledge of PC / LAN hardware. Familiar with MS Office suite. Knowledge of ADP equipment, Active Directory, Windows operating systems, DOS, MS Outlook, and other standard PC hardware and software. Excellent verbal and written communications skills. Ability to analyze problems and make necessary troubleshooting decisions. Unix, wireless and network administration skills a plus. As an authorized and privileged user of Department of Defense Information Systems must possess or receive Information Assurance awareness by completing the Security+ Certification as a condition of access within six months of employment and thereafter must complete annual Information Assurance awareness training. BACKGROUND INVESTIGATION: Must be able to obtain and maintain a Secret Clearance (T3) to satisfy IT Level II designation. Continued employment is subject to a favorable adjudication of the security investigation.
Independently installs and maintains computer-related hardware and software and troubleshoots system problems in support of various MCCS application programs that affect accuracy, reliability, acceptability and timeliness of final work products. Provides analysis and troubleshooting support to users and supports IT Specialists in program analysis, design, development, testing and implementation for applications. Installs, maintains and troubleshoots PC / LAN hardware to include CPU¿s, monitors, printers, LAN cabling, modems, laptops, switches, hubs, UPS¿s, keyboards, mice and other hardware devices. Provides analysis and troubleshooting support to users and staff on PC / LAN software to include MS Windows, Outlook, MS Office, VPNs other software applications. Maintains and tracks asset inventories. Maintains and tracks software library. Creates and maintains Standard Operating Procedures documentation and how to guides. Maintains and updates call center ticket tracking software knowledge base and other related documentation. Creates and administers Active Directory user and email accounts. Provides end user PC / LAN hardware and software support through telephone, email and desk side support utilizing a call center ticket request. Creates and maintains image library. Unpacks, configures and deploys PCs. Installs and configures Blackberry and other PDAs. Maintains and distributes mobile computing library. Maintains and distributes projectors. Provides backup and restores operations on user directories. Maintains and supports printers. May initiate contact with internal support groups, field personnel, outside vendors and others for problem identification and resolution. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Take action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.