Opportunity
Creative. Knowledgeable. Personable. Is this you?
Join our dynamic team of design mavens, sales professionals, and brand champions at one of our premier KOHLER® Store or Experience Center locations. Be a key player in transforming our customer’s vision into reality, while making our stores the ultimate destination for leading-edge kitchen and bathroom design services.
As a vital member of our team, you'll provide expert insights and professional support in plumbing, tile, lighting, and more, showcasing the elegance and quality synonymous with our distinguished brands including KOHLER, KALLISTA®, ROBERN®, and ANN SACKS®. Inspire customers through personalized design assistance and engaging design workshops that showcase an immersive experience with our innovative, sustainable products.
The Sr. Design Sales Consultant is results driven and responsible for driving top-line sales through the consistent achievement of personal sales targets and goals set by leadership. This position is focused on the development of relationships with trade professionals and homeowners through the creation/development of a book of business with a focus on high impact activities and interactions with current and potential clients. The Sr. Design Sales Consultant is the day-to-day mentor to the team by actively sharing best practices and industry knowledge with all team members and ensuring elevated customer advocacy. This role continuously brings in innovative ideas and recommendations for process improvement, from inception to implementation.
Key duties of the position include:
Leverage Salesforce to manage customer relationships, interactions, leads and opportunities to demonstrate an accurate pipeline.Develop new relationships and business for Kohler to meet and exceed sales goals.Conduct daily follow up with customers, quotes and leads to generate and close business.Engage in strategic outreach to develop and grow client acquisition.Network with the professional trade through involvement in associations, meetings and events; including in-store events.Day-to-day mentorship of Design Sales Consultants.The Sr. Design Sales Consultant leverages top-notch customer service skills to deliver a gracious customer experience and achieve strong results. Success in the position will be measured through the achievement of Net Order and Net Sales goals. Additionally, team success will be measured through store Net Promotor Score (NPS).
TARGETS
Drive sales to meet and exceed individual and team sales plans:
Provide high quality customer service to scheduled appointments and walk-in trafficConduct daily follow-up on outstanding quotesDevelop and execute marketing plans to current and potential customer baseParticipate in planning and execution of in-store eventsUnderstands how to win as a team and brings forth a team mentality
Develop repeat sales, new relationships and future business:
Create a strategic sales plan and detailed tracking of customer interactions, quotes and opportunities.Conduct outside sales calls, with a focus on targeted top-selling and high-potential accounts, marketing new and featured products.Follow up on leads to generate new business.Network with the professional trade through involvement in associations, meetings and events.
Deliver exceptional customer service:
Provide prompt, friendly serviceFollow up on all sales to ensure customer satisfaction and serviceMaintain a well-organized, aesthetically pleasing environmentUnderstands balance between providing exceptional customer service and doing the right thing for Kohler Co.Drives repeat customers by going above and beyond to connect with customers in a meaningful and personal way
Administer sales process to ensure timely and accurate completion of all sales:
Process quotes and sales paperworkPartner with Kohler Customer Care team to track orders for customers and ensure quality service
Continually develop sales skills and product knowledge:
Develop detailed knowledge of all product lines and features.Brings in a continuous improvement mindset by challenging status quo in a productive manner and making recommendations for process improvements. Sees through recommendations from inception to implementation.Participate in training activities, including product knowledge presentations and online learning, to supplement product knowledge.Complete training courses to continually develop and hone presentation, negotiation and sales skills.