This position is a Transportation Coordinator at the facility level and acts as primary contact to Veterans for transportation needs. The incumbent works with the VTS Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Veteran Transportation Services program.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/20/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience GS-05: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performing transportation support duties such as serving as primary contact to veterans for facility transportation needs and interacts with outside partners in order to maintain positive working relationships; communicating with and treating customers in a courteous, tactful, and respectful manner; communicating and works effectively with a wide variety of medical staff; using complex patient databases to track eligibility, enrollment status, and demographic information; monitoring internal consultation process to monitor quality and mission success in providing seamless care and in educating staff on proper use of electronic record and internal consult processes; and plans for, organizes, administers, and directs how work will be accomplished for transportation program. OR, Education GS-05: Applicants may substitute education for the experience required. To qualify based on education for this grade level you must have a 4-year course of study leading to a bachelor's degree (transcript copy required). OR, Combination GS-05: Applicants may also combine education and experience to qualify at this level (transcript copy required). And, Specialized experience GS-06: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performing transportation support duties such as serving as primary contact to veterans for facility transportation needs and interacts with outside partners in order to maintain positive working relationships; communicating with and treating customers in a courteous, tactful, and respectful manner; communicating and works effectively with a wide variety of medical staff; using complex patient databases to track eligibility, enrollment status, and demographic information; monitoring internal consultation process to monitor quality and mission success in providing seamless care and in educating staff on proper use of electronic record and internal consult processes; and plans for, organizes, administers, and directs how work will be accomplished for transportation program. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Education: There is no educational substitution at the GS-6 grade level. You will be rated on the following Competencies for this position: Administration and Management Auditing Computer Skills Customer Service (Clerical/Technical) Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning; subject to a high volume of work, the needs for accuracy, frequency of interruptions and ever-changing demands due to the work program. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Duties include but are not limited to: Documenting and preparing monthly account synopsis for contracting officials in Acquisition & Material Management Service quarterly to justify yearly ambulance contractual compliance. Arranging all modes of transportation via air ambulance, commercial air, ambulance, wheel chair, bus and/or independent transports. Corresponds with physician, traveler, and vendor to determine the most dependable and economical mode or transportation. Planning and providing support services in the following types of VTS program areas: electronic records management; driver and scheduling setup. Receiving deposits from patients and guardians of patients, direct deposits from Social Security, Institutional Awards and others to both restricted and unrestricted accounts. Receives monies earned from Comp Work Therapy (CWT) and Incentive Therapy (IT) for deposit. Maintains all consolidated ledger cards and reconciling balances with indicated accounts. Writing letters furnishing relatives and conservators with accounting of patient's funds or requesting monies for inpatients. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 08:00AM -04:30PM Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant -Coordinator/PD99690S and PD99780S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized