As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
As a Reporting Analyst you will be responsible for building reports that will assist the various business stakeholders to make critical operational decisions.  These reports will be designed, and built to showcase the operational performance, areas of opportunities, and key areas of focus to strengthen the health of the delivery team.
Key Responsibilities:
Interpret data and analyze Information to assist operations teams with day to day management of their teams
Build reports and seek automation, performance improvement or innovation
Work with the Quality Analyst, the Operations Managers, and the agents in training and helping identify areas of upskill based on data, performance metrics, customer satisfaction, and overall business key indicators and metrics
Participate in quality audits and produce reports to enable and streamline the internal, client, and customer meetings
Role Requirements:
This is an onsite in Fremont, CA
Must be flexible to work any shift between 5:00 am – 12:00 am PT including weekends and holidays