This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.
You are required to have information technology (IT) related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: developing, maintaining, providing technical support of geographic information. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: providing technical expertise on hardware, software and network connectivity implementation. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: advising on technically feasible approaches and making recommendations. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: applies new methods to resolve complex problems. In addition to experience demonstrating the four competencies above, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Provide customers through out the organization support services such as installing and troubleshooting hardware and software, answering and responding to calls ensuring a resolution is made on simple and complex levels, and developing software and installing and testing programs and installation of network equipment. Additional qualification information can be found from the following Office of Personnel Management website: 2210 Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will install, configure, upgrade, and troubleshoot any hardware and software components.
You will participate on a team designing, developing, testing, and implementing software for less complex programs, such as modifying input forms.
You will create network maps and troubleshoot network problems such as outages and latencies.
You will assist with the installation of network equipment such as network switches, routers, firewalls, wireless access points.
You will assist customers with connecting to wireless network devices and networked printers.
You will report, respond to, and resolves customer’s request.