See below for important information regarding this job. Additional vacancies may be filled from this announcement.
To qualify for an IT Specialist (Network/Customer Support), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-03 level, specialized experience must be at the NH-02 or GS-11 grade level or equivalent under other pay systems in the Federal service, military or private sector. Creditable specialized experience includes: * Providing user assistance in diagnosing a broad range of operating system, software, and network-related issues; * Installing and updating network, software, and hardware components; and * Advising management on security protocols to maintain system compliance and prevent unauthorized access.
Serves as primary network administrator for one or more Local Area Networks.
Provides technical advice and training for application and equipment implementation.
Diagnoses system failures to isolate the source of the problem.
Serves as the senior IT Specialist for a DCMA hub site.
Resolves end-user problems on a variety of IT systems, including telecommunications, computer hardware, and software applications.