Works under the supervision of the Supervisory Information Technology Specialist who works for the Resource Management Flight Chief. Promptly and effectively identifies, troubleshoots and resolves problems. Properly identifies and determines corrective actions to be taken for individual job failures. Accurately accesses the facility environment and infrastructure; coordinates with other base agencies and contractors in an appropriate manner. Analyzes processes and/or problems thoroughly.
Knowledge of DoD and Air Force automated data processing and networking standards, policies and techniques. Knowledge of computer hardware and software systems and their interfaces. DLS, Qubica, Aloha POS, Rec Trak, Food Trak and QOLNET/EISP; these systems are comparable to COBOL and FORTRAN. Knowledgeble regarding data content and output options for a variety of administrative, scientific and/or technical program applications that are processed on any of several multi-program operating systems. Need to know facility environment and infrastructure to support computer systems. Ability to use and maintain a computer system, equipment and software; analyze computer network, software and hardware problems; develop effective and economical solutions; and train user on new computer systems. Ability to communicate effectively, both orally and in writing. A minimum CompTiA A+ Certification required within 2 months of employment if not already obtained. Must be able to successfully complete (
The function of the organization this position is located is maintained in official functional statements located in the Information Technology Office. The purpose of this position is to to administer the following Air Force Systems and Standards: Defense Lodging System (DLS), Qubica, Services Employee Timekeeping System (SETS), Aloha Air Force Club's Point-of-Sale System, Rec Trak, Food Trak, Payment Card Industries (PCI) Standards and FSSNET (QOLNET/EISP). Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and that operational standards are met. Uses established computer techniques to identify and promptly resolve network- related problems within the organization. Troubleshoots hardware, software and Local Area Network (LAN) problems. Identifies and determines corrective action to be taken in case of individual job failures not covered by standard procedures. Resolves partial system failures (software or hardware related) by providing for revised applications of system operating capabilities, which involves working through or around the problems with reduced capacity and readjusting the system when full operating configuration is resolved. Participates with application programmers and operations personnel to identify problems with applications, operating systems or hardware that are difficult to pinpoint. Suggests methods for sequencing and software/hardware operating configuration to accept new requirements and resolve processing malfunctions. Adapts or develops new work procedures and instructions for application by self and others. Also administers the process to consider user requests for additional computer hardware and software. Analyzes processes and/or problems relative to the design and selection of automated systems. Determines if the facility environment can provide for system requirements and infrastructure is in place to support the system. Coordinates with other base agencies and contractors to ensure compliance standards are met Maintains an extensive organizational inventory of computer hardware and software. Assists in the installation and testing of the system releases and computer upgrades. Makes system improvement recommendations. Maintains established application programs and modifies program contents to provide for new data and output when such changes do not modify original programming logic and technique. Plans and implements security plans, procedures and training to comply with Air Force, Wing and DoD standards.