Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Skills and Knowledge: Must be able to work independently, must have knowledge concerning all aspects of rooms assigned, including but not limited to: Inventory and restocking of property, supplies and amenities. Must be knowledgable and adept in the art of proper cleaning techniques of various types of fine furniture and furnishings. Must be able to use common cleaning tools, cleaning agents and industrial type vacuum cleaners, carpet cleaners and buffers. Must be able to operate a washer and dryer. Must be able to identify and call in for repair all maintenance problems; alert management when problems concerning guest of quarters occurs; makes independent decisions regarding property and supplies in rooms such as stained furniture, carpets, damaged linen and supplies. Initial on the job training is provided with a continuous ongoing training program established by the manager, Must be able to read signs, follow written and oral instructions. Must be knowledgeable in fire, safety and security requirements. Responsibility: The immediate supervisor is the Housekeeper Supervisor, NS-3, or the Manager, depending on area to which assigned, who will furnish general and technical instructions, training, and be available for assistance when required. The work is performed independently according to activity policies, practices and established procedures. The work is reviewed by complaints and spot-checking by supervisor. Physical Effort: Involves physical effort, such as that involved in using vacuum cleaners, carpet cleaners, pushing cleaning carts, carrying portable cribs; moving heavy beds, sofas, dressers, and TV armoires; continually standing, bending, stooping, and reaching; moving and placing heavy linen in linen rooms; frequently pushes carts loaded with dirty laundry or wastepaper and trash, and lifting and carrying items weighing up to 45 lbs. independently and over 45 lbs. with assistance. Working Conditions: Incumbent is frequently exposed to heavy lifting, possibility of cuts, scrapes, bruises, strains, sprains, and skin irritations from use of strong cleaning solutions. Care is required to avoid injuries when working on ladders. The work is primarily performed indoors, which has adequate heat, light and ventilation, however some duties required are outside and will expose incumbent to heat, cold, and varying types of weather.
Summary of Duties: Incumbent performs a wide range of cleaning tasks using industrial type equipment in an assigned block of occupant quarters/rooms and common areas and provides numerous types of customer service. These will include but not be limited to the following: In quarters, cleaning will include making beds and changing linen, wash linen in commercial machine, cleaning bathrooms including toilets, floor showers and tubs; wash basins, mirrors and walls, dusting, sweeping, vacuuming, mopping, cleaning ash trays, emptying trash cans, and other related duties as assigned. Required to wax and polish hardwood furniture; clean lacquer furniture; and shampoo upholstered furniture in rooms and common areas. Kitchen area cleaning includes cleaning the refrigerator, to include defrosting and stocking; cleaning stoves, microwaves, washing dishes (pots, pans, glasses, etc.), range hood, wiping down cabinets, stocking liquor and amenities, separate trash (example: following the state law on proper disposal of aluminum cans/paper), empty irons, and update guest lodging books daily. Common area duties will include cleaning public toilets, sweeping, mopping, waxing and buffing, or vacuuming all hallways, lounges, lobbies, stairways, and common kitchen. The incumbent will be required to empty large trash cans (weighing up to 40 1b) from public areas and take trash to the dumpster containers located as much as 300 feet from the building; quarterly shampooing of carpets and cleaning windows inside and out. Incumbent also takes inventory of the furnishings daily, replaces light bulbs as needed in table/floor lamps, and reports all maintenance discrepancies to the Building Maintenance Staff. Required to meet deadlines for quarters cleaning and inventories to provide billeting. Required to read housekeeping checkout reports to determine daily workload. Strong cleaning solutions and ladders are used in performing the above duties. The incumbent will maintain the stock level of consumable janitorial supplies by ordering needed replacements at the proper time from the central supply office, or supervisor. Responsible for inventorying, ordering and stocking refreshments in assigned rooms on a daily basis. Responsible for inspecting assigned living units for completeness upon checkout of guests. Responsible for daily inventory of property including pilferable items, i.e., robes, irons, radios, etc., Responsible for reporting all missing, damaged or destroyed property immediately to supervisor. Tums in all lost property found on premises to office. Will perform miscellaneous duties to include reporting unauthorized visitors or other suspicious incidents to supervisor, assisting with working parties, moving heavy items of furniture and supplies/ equipment, making adjustments and minor repairs on the industrial type equipment used. Required to meet and deal with guest effectively including protocol personnel and high echelon clientele and foreign officers. Will provide additional service when requested or refer guest to the appropriate department. The incumbent will remain in assigned work area during normal working hours. Incumbent is required to work independently and is responsible for assigned quarters. Absences will be noted by the supervisor who will give this data to the manager for timekeeping purposes. Must have a valid driver's license to operate company vehicles to be transported from one workplace to another. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner Acknowledges customers, and makes eye contact, asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned.