Home Telehealth Care coordinators are case managers that are specialized, highly skilled and have specific training and competency in use of disease management, healthcare informatics and Home Telehealth technologies with complex Veteran patients. This position is located at Aspire Center.
Basic Requirements: English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification. Grade Determinations: The following Scope, Education and Dimension criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade. The Dimension requirements (Practice, Veteran/Patient Driven Care, Leadership, Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/12754508. Grade/Level Scope Education Nurse I, Level I Delivers fundamental, knowledge-based care to assigned clients while developing technical competencies. An Associate Degree (ADN) or Diploma in Nursing, with no additional professional nursing required. Nurse I, Level II Demonstrates integration of biopsychosocial concepts, cognitive skills and technically competent practice in providing care to clients with basic or complex. An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I, Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required. Nurse I, Level III Demonstrates proficiency in practice based on conscious and deliberate planning. Self-directed in goal setting for managing complex client situations. An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I, Level 2; OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I, Level 2; OR a Master's degree in nursing (MSN) and no additional professional nursing experience; OR a Master's degree in a *related field with a BSN and no additional professional nursing experience. Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. A BSN with 2 years of professional nursing equivalent to Nurse I, Level 3; OR an MSN with one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Doctoral degree in Nursing with no professional nursing experience; OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience. Nurse III Executes position responsibilities that demonstrate leadership, experience and creative approaches to management of complex client care beyond the immediate practice setting. MSN and 2 years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Master's degree in *related field with BSN and two years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III. *Note: Foreign education programs/degrees are not creditable as related degrees. Preferred Experience: Two years full time nursing experience as an RN. One year of Telehealth Nursing Experience One year of Primary Care Nursing experience Contributions to performance and evidenced-based activities in nursing practice. Ability to use different technology mediums such as computers, laptops, video, software programs, and apps to communicate effectively with Veterans, Caregivers, and Clinical Staff. Training/practice in Shared Governance and/or High Reliability Organization care models. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: In accordance with VA Directive and Handbook 5019Physical Requirements: Heavy Lifting and Carrying (45 lbs. and over); Straight Pulling, Pushing, Walking, Standing, Kneeling, Repeated bending, Keyboarding, Viewing computer screen (8 - 12 hours); Reaching above shoulder; Use of fingers; Both hands and legs required; Ability for rapid mental and muscular coordination simultaneously; Near vision correctable at 13" to 16" to Jaeger 1 to 4; Far vision correctable in one eye to 20/20 and 20/40 in the other; Depth perception; Ability to distinguish basic colors and shades of colors; Hearing (aid permitted); and Emotional/Mental stability.
The Home Telehealth RN assumes the following major duties and responsibilities: Conducts thorough initial and ongoing assessments, encompassing a review of the Veteran's overall health status, to develop a personalized plan of care that addresses their unique needs and goals. Uses the treatment plan to assess, identify, analyze, and prioritize problems, interventions, and SMART goals (Simple, Measurable, Achievable, Realistic, Time-oriented). Triage and assess all data received from Home Telehealth patients such as vital signs, reported symptoms, and question responses. Reviews all patient responses each business day and contacts patients with high-risk responses and trends, significant changes in condition or changes in other specific data elements received as clinically appropriate. Identify and intervenes for potential exacerbations or complications to facilitate timely care in clinic, emergency response/urgent care, or care in the community. Provide appropriate interventions such as medication management, case management, health coaching, and patient education. Triage incoming calls and concerns of patients/families, resolve those within scope of practice and route to other interdisciplinary team staff or services. Provide interdisciplinary consultations and interventions with cardiology, endocrine, pulmonary, renal, HBPC, and other non-institutional care programs/services such as mental health, nutrition, pharmacy, social work, and prosthetics. Identifies patient knowledge, health factors, skills and behaviors that support self-management. Document and communicate with PACT and Specialty Clinics providers/teams regarding changes in status: progress toward goals; patterns or trends in data: symptoms or findings of concern and need for provider assessment and/or interventions. Facilitate, document, and communicate treatment changes to the Veterans as directed by providers. Provides follow-up evaluation of the Veteran after changes are implemented. Demonstrates leadership in advancing telehealth technologies and innovations. Demonstrates initiative to actively participate as a representative of the RPM-HT in PACT monthly meetings. Provides leadership in performance improvement activities, implementation of new telehealth program initiatives or strategic goals, and Nursing Service level activities. Maintains home telehealth program initiatives and strategic goals. Serves as a representative on local, VISN, or National Office of Connected Care committees or work groups. Leads and actively participates in educational initiatives for RPM-HT staff to improve Veteran outcomes. Precepts new employees to the RPM-HT program. Performs other duties as assigned. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Full Time; 0700-1530 Monday-Friday Compressed/Flexible: N/A Telework: N/A Virtual: This is not a virtual position. Relocation/Recruitment Incentives: N/A