THE WORK: Elevate your career with a focus on Customer Service Operations! You will be a Subject Matter Expert with deep knowledge and experience, utilizing your influencing and advisory skills to engage with multiple teams and contribute to key decisions. You will be responsible for providing solutions to clients and guiding multiple internal teams towards the solution. Join us in making a significant impact and driving excellence in customer service operations!
Collaborate with cross-functional teams to enhance our customer service proposition for clients across industries.
Develop effective solutions to client business needs.
Analyze customer feedback and operational data to identify areas for improvement.
Develop and implement strategies to optimize customer service performance.
Facilitate training sessions to promote best practices in customer service.
Monitor key performance indicators to ensure service excellence.
* Ability to travel