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To qualify for a Forward Logistics Specialist, your resume and supporting documentation must support:Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience with automated applications related to Order Fulfillment, Planning, Procurement, major program issues, operations and processes associated with all functional areas, and familiarity with the characteristics and uses of managed items. Experience in business and marketing plans and strategic objectives, marketing theories, practices, and statistical forecasting. Applies, adapt analytical and evaluative methods, plans, and conduct studies to distinguish different demand forecasting techniques and apply them. Experience in performing, planning, and conducting customer support studies, active participation in meetings, and effective coordination with managers, functional specialists and customer personnel, document study findings, prepare briefing materials, and develop correspondence relating to assignments Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience with automated applications related to Order Fulfillment, Planning, Procurement, major program issues, operations and processes associated with all functional areas, and familiarity with the characteristics and uses of managed items. Experience in business and marketing plans and strategic objectives, marketing theories, practices, and statistical forecasting. Applies, adapt analytical and evaluative methods, plans, and conduct studies to distinguish different demand forecasting techniques and apply them. Experience in performing, planning, and conducting customer support studies, active participation in meetings, and effective coordination with managers, functional specialists and customer personnel, document study findings, prepare briefing materials, and develop correspondence relating to assignments Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience with automated applications related to Order Fulfillment, Planning, Procurement, major program issues, operations and processes associated with all functional areas, and familiarity with the characteristics and uses of managed items. Experience in business and marketing plans and strategic objectives, marketing theories, practices, and statistical forecasting. Applies, adapt analytical and evaluative methods, plans, and conduct studies to distinguish different demand forecasting techniques and apply them. Experience in performing, planning, and conducting customer support studies, active participation in meetings, and effective coordination with managers, functional specialists and customer personnel, document study findings, prepare briefing materials, and develop correspondence relating to assignments Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Responsible for the receipt and validation of customer Sales Orders and for managing unfilled orders.
Ensures the exception processing associated with allocating inventory to orders, scheduling and releasing the line item(s) to customers, and processing confirmations or denials once inventory is identified.
Expedites the resolution of customer supply problems, based on knowledge of material, vendor, and finance master data records within EBS.
Ensures forecasts or demand plans developed are provided to the appropriate collaborative partners. Receives and evaluates quantitative or qualitative feedback from collaborative sources.
Conducts in depth studies and analysis of Service/Agency demand plans and maintains extensive high-level personal contacts. Serves as technical advisor for assigned programs.
Responsible for thorough understanding of Government and commercial approaches to all disciplines involved in program support, including supply, transportation, customs, automation, storage, and inspection, contracting, finance, and other.
Requires understanding of unique procedures and support to US Navy ships, including loadouts, and multi-service remote locations re-supplied by air and surface shipments, as well as the normal support procedures required for all other customers.
Serves as the Contracting Officer's Representative (COR) to provide contract oversight for all DLA Troop Support Prime Vendor contracts as specified in the COR appointment letter.
Responsible for monitoring the servicing and contract's compliance with all contract terms which include Navy, Army, Marine Corps, Air Force and Coast Guard ordering and receipt, storage and distribution of all five commodities.
Forward Logistics Specialist (FLS) monitors and enhances customer relationships by participating in customer outreach initiatives to assess customer satisfaction and inform customers of Defense Logistics Agency (DLA) capabilities.
They document customer issues through Customer Relationship Management (CRM) tickets, provide resolution to customer requests/issues and document and provide customers with response to their issues.