Who may apply: Current, permanent DFAS employees in the competitive service and current DFAS VRA employees in the local commuting area and eligible DoD PPP Military Spouse preference applicants.
GS-09: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-07) within the federal service, which demonstrates the ability to perform the duties of the position, is required. SPECIALIZED EXPERIENCE STATEMENT GS-09 Specialized experience is defined as experience performing financial management data analysis, creating recommendations for business process improvements, and customer support for an automated financial system. GS-11: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-09) within the federal service, which demonstrates the ability to perform the duties of the position, is required. SPECIALIZED EXPERIENCE STATEMENT GS-11 Specialized experience is defined as experience providing expert knowledge of financial standards and principles to effectively analyze financial operations by applying applicable laws, regulations, policies and procedures to resolve issues relating to disbursing operations. Time-in-Grade GS-09: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-07 or higher grade in Federal Service. Time-in-Grade GS-11: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-09 or higher grade in Federal Service. You may qualify for consideration if meeting time-in grade, specialized experience, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
The duties, described below, represent the major duties performed at the GS-11 level. The duties performed for developmental positions will be of limited scope and complexity to develop skills, proficiency, and work experience.
Serves as the Chief over the Accounts Payable Customer Care Call Center. Position requires assisting the first-line supervisor and Customer Service Representatives when call volume is high as well as elevated calls.
Develops standard work processes to enhance detection and correction of errors, uniformity of procedures, and improvement of the organization’s productivity.
Serves as liaison to support development of new sites or work transfers.
Participates in financial systems tests, and analyzes and evaluates the effectiveness of ADP applications used by the Organization.
Plans, organizes, directs, coordinates and reviews the work of subordinate branches involved in carrying out the mission and functions of the division.
Evaluates internal payment policies, procedures, controls, and work outputs to ensure compliance with Department of Defense (DoD) payment policies and directives.