See below for important information regarding this job.
To qualify for an Emergency Services Dispatcher your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-06 level, applicants must possess one year of specialized experience equivalent to the GS-05 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-05 level, applicants must possess one year of specialized experience equivalent to the GS-04 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-04 level, applicants must possess one year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Applicants must meet eligibility requirements minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - GS-04: Answering 911 calls, working with emergency services dispatch equipment, assisting with documentation of records, logs and reports. - GS-05: Answering 911 calls, working with emergency services dispatch equipment, documenting records, logs, and reports. - GS-06: Answering 911 calls, operating and maintaining emergency services dispatch equipment, documenting records, logs and maintaining complex reports. B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess 4 years of education above high school. - GS-4: Two (2) years of higher education above the high school level from an accredited business, secretarial or technical school, junior college, college, or university. - GS-5: Four (4) years of higher education above high school from an accredited business, secretarial or technical school, junior college, college or university. - GS-6: As a general rule, education is not creditable above GS-5 for most positions; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-05 and GS-04 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-05 and GS-04 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
If selected at the GS-04 or GS-05 level, the below responsibilities will be performed in a developmental capacity.
Dispatch all emergency and non-emergency police, fire and medical calls.
Provide advanced emergency medical dispatch life support through pre-arrival instructions to callers.
Operate and maintain all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information.
Prepare and maintain reports and records relating to emergency responses.