This Supervisory Program Analyst, GS-0343-12, will be responsible for providing administrative and technical supervision necessary for accomplishing the work of the Knowledge Management (KM) department within Member Services, Business Support Office. The incumbent will also be providing and improving the KM departmental support services provided to internal and external customers.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/15/2025. Time-In-Grade Requirement (GS-12): Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For this GS-12 position, you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that vewrifies your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide additional SF-50's that clearly demonstrates one-year time-in-grade has been met. Please Note: Time-In-Grade requirements also apply to former VA employees applying for reinstatement with CTAP eligibility. You may qualify based on your Specialized Experience as described below. Specialized Experience (GS-12): You must have one year of Specialized Experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Examples of Specialized Experience includes (but are not limited to): 1) Analyzes individual employee section performance and productivity on both a qualitative and quantitative basis 2) Plans work, sets and adjusts short term priorities, and prepares schedules for completion of projects and work 3) Establishes guidelines and performance expectations for staff, which are clearly communicated through both formal and informal performance management evaluations 4) Develops guidelines and resolves procedural issues, plans and distributes work, keeps track of the status and progress of assignments, and provides Knowledge Management (KM) reports 5) Conducts analysis, provides instruction and guidance to employees, answers questions and responds to customer requests, and resolves recurring problems and discrepancies 6) Analyzes and evaluates the efficiency and effectiveness of Knowledge Base (KB) scripts and related programs to meet established goals and objectives 7) Reviews Knowledge Base (KB) scripts requests for development and existing scripts for updates in accordance with protocols and procedures You will be rated on the following Competencies for this position: Ability to Lead or Supervise Administration and Management Knowledge Management Project Management Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic religions spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical demands such as above average ability, dexterity, or strength are required to perform thework. Work is sedentary, and employee may sit comfortably. Use of a computer and keyboard is extensive. Position May involve travel (if required for agency needs), which may include the normal risks and discomforts of auto, bus, rail, and air transportation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major Duties Include (but are not limited to): Observes staff performance, providing performance and productivity input and taking appropriate steps to recommend and/or effect changes when needed to enhance employee and section performance; Makes recommendations for more efficient processes and procedures that impact organizational operations; Provides subject matter expert knowledge and expertise to a project and/or team; Identifies and implements Knowledge Management (KM) applications and makes recommendations for improvement as part of planning for future KM efforts and enhancements; Provides a Knowledge Management (KM) framework (KM polices, strategies, practices and technologies) to ensure the capture, harnessing, and exploitation of intellectual capital; Implements guidelines, procedures, automated work processes, and best practices while proficiently using Microsoft Office, knowledge management and scripting, and web-based interface and technological skills; Organizes, plans, analyzes, evaluates projects, and communicates orally and in writing; Develops new or proposed policies, procedures, and guidelines and makes recommendations to management on the need for new or modified policies; and Undertakes or participates in special projects, ongoing analyses, investigations, and initiatives that typically require complex analyses and written justifications that may require organizing special committees and/or initiation of program reviews. Promotion Potential: This GS-12 Supervisory Program Analyst is being announced at the full performance level. Work Schedule: M-F, 8 hour shift between 6AM-6PM (TBD by the Supervisor) Remote: This position is not authorized for Remote work. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual work. Virtual eligibility will be discussed during the interview process. Definition of Virtual work - Employee works outside of original hiring duty station at VA-owned or leased space. Position Location: Any Member Services onsite location or outside of original hiring duty station at VA-owned or leased space. Position Description/PD#: Supervisory Program Analyst/PD03965A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized