This is a U.S. Public Health Service position within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Chief of Staff, IHSC Investigations Unit (IIU). This is a non-supervisory position. This position is only open to USPHS officers who are currently IHSC employees. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
PHYSICAL DEMANDS: May be exposed to stressful situations while completing assignments. Sitting and/or standing for extended periods of time (6-10 Hours). Lifting and carrying: investigative equipment (e.g., laptop computer, portable printer, office supplies and documents), personal luggage, patients with assistance. Average manual dexterity for computer operation. Phone use for extended periods of time. Must be able to wear N-95 respirators. Required to perform CPR standing or kneeling.
DUTIES AND RESPONSIBILITIES: Conducts prompt, equitable, and impartial concise administrative investigations (i.e., referred medical complaints). Researches and applies relevant policies/standards, reviews evidence, and writes reports of investigative findings; audiences include senior leadership and external agency and department stakeholders. Assists IIU senior investigators with conducting complex cases (e.g., patient morbidity and mortality, alleged staff misconduct). Tracks, calculates, and documents time and costs for investigative activities. Assists regional senior investigator with reviewing unit operations, and as appropriate, recommends strategies to accomplish workload, improve performance, and achieve unit efficiencies. Judgmental failure can result in incomplete or ineffective investigations, inaccurate findings, and inappropriate corrective or disciplinary actions. This may impair employees' faith in the accountability process or bring discredit to the agency. The purpose of work contacts is primarily to gather information relevant to investigations. Work contacts include intra-agency partners for the purpose of planning and conducting onsite investigations within the mission of the organization.