Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Join us in shaping the future of connectivity! The Edge Network Operations team supports incident and problem management for one of the world's largest edge networks. You will be junior network engineer, collaborating with various teams to keep a network serving billions of users operating smoothly. You will engage with multiple teams to troubleshoot and resolve hardware and software issues in a highly distributed environment, while contributing to process improvement and automation. Your customer service skills combined with technical foundation in server hardware, networks and system administration will be invaluable as you work towards maintaining network operations. We are excited to see how your contributions will help us achieve our goals.
Key Responsibilities:
Support triage, troubleshooting, and repair of global production networks across ISP Peering and Content Delivery Network (CDN) elements.
Services include server repair, software/firmware repairs, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates.
Work across global teams in a collaborative formation to engage in complex problem solving, issue management, and root cause analysis utilizing standard procedures.
Follow defined procedures and utilize tools to collect data and resolve issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
Identify and support development of continuous improvement initiatives across process, tooling, data, or automation.
Continuously adapt and evolve with service needs and infrastructure.