The Post-9/11 M2VA Program Coordinator for the Post-9/11 Military2VA Case Management Program (M2VA CM) is a case manager who provides comprehensive social work and case management services to a specialized population of transitioning service members, Post-9/11 era Veterans and their families. Primary responsibilities are facilitating safe, seamless transitioning of care and to provide services for transitioning service members and Post-9/11 era Veterans with biopsychosocial complexity.
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/. Failure to Obtain License or Certification: In all cases, social workers must actively pursue meeting state prerequisites for licensure or certification starting from the date of their appointment. Failure to become licensed or certified within the prescribed amount of time will result in removal from the GS-0185 social worker series and may result in termination of employment. Loss of Licensure or Certification: Once licensed or certified, social workers must maintain a full, valid, and unrestricted independent license or certification to remain qualified for employment. Loss of licensure or certification will result in removal from the GS-0185 social worker series and may result in termination of employment. Grandfathering Provision: The following is the standard grandfathering policy for all title 38 hybrid qualification standards. Please carefully review the qualification standard to determine the specific education and/or licensure/certification/registration requirements that apply to this occupation. All persons employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure or certification that are part of the basic requirements of the occupation. For employees who do not meet all of the basic requirements in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees in an occupation that requires a licensure or certification, may be reassigned, promoted up to and including the full performance (journey) level, or changed to lower grade within the occupation, but may not be promoted beyond the journey level or placed in supervisory or managerial positions. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. Employees initially grandfathered into this occupation, who subsequently obtain additional education and/or licensure/certification/registration that meet all of the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation. If an employee who was retained in an occupation listed in 38 U.S.C. § 7401(3) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. NOTE: If social workers covered under the grandfathering provision of the 1991 Federal law regarding licensure or certification of VHA social workers leave the GS 0185 social work series, they lose the grandfathering protection. If they choose to return at a later date to the GS-0185 series, they must be licensed or certified to qualify for employment as a social worker. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Services. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Grade Determinations: Social Worker (Program Coordinator), GS-12 Experience/Education. One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, candidates must demonstrate all of the following KSAs: (a) Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring. (b) Knowledge and ability to write policies, procedures, and/or practice guidelines for the program. (c) Ability to supervise multidisciplinary staff assigned to the program. (d) Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). (e) Ability to provide training, orientation, and guidance within clinical practice. (4) Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. Program coordinators at the GS-12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area, such as but not limited to: Spinal Cord Injury, Homeless Continuum Veteran Program, Hospice and Palliative Care Program, Suicide Prevention Program, Veterans Justice Outreach, Caregiver Support Program and Community Nursing Home Program. The program coordinator may be the sole practitioner in this specialty at the facility and typically provide direct patient care services in the program area. The program coordinator oversees the daily operation of the program, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use. They may be responsible for the program's budget, developing and monitoring staff compliance with practice, standards and guidelines on documentation, workload, data entry, ethical practice and service delivery. The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. Preferred Experience: Selective placement factor and quality ranking factor. References: VA HANDBOOK 5005/120, Part II, APPENDIX G39 The full performance level of this vacancy is GS-12. Physical Requirements: Duties are performed in an office setting and/or on hospital wards and clinics where there is exposure to communicable diseases common of the client population. May require off site visits to agencies of home visits.
Duties and skills needed to be successful in this position include, but are not limited to: A. Administrative The Post-9/11 M2VA Program Coordinator will track and monitor transitioning service members and Post 9/11 era Veterans using the Care Management Tracking and Reporting Application (CMTRA) and ensure they are assigned to a case manager in CMTRA. The M2VA Program Coordinator will make initial and follow up case management contacts with transitioning service members and Post-9/11 era Veterans in accordance with the established timeframe guidelines. Finally, they will facilitate the proper transfer of service members and Veterans from one VA health care facility to another VA health care facility through CMTRA. B. Program Evaluation In concurrence with their supervisor, the Post-9/11 M2VA Program Coordinator may engage in strategic planning and evaluation of the facility Post-9/11 M2VA CM Program to ensure continual quality improvement and excellence in the facilitation of health care services, case management and customer service. The M2VA Program Coordinator may develop and implement methods for measuring effectiveness of practices and services within the Post-9/11 M2VA CM Program, utilizing outcome evaluations to improve services. The Post9/11 M2VA Program Coordinator demonstrates the ability to design changes based on empirical findings. C. Leadership and Consultation The Post-9/11 M2VA Program Coordinator expands clinical knowledge regarding reintegration issues of the transitioning service member and Post-9/11 era Veteran, provides ongoing specialized consultation, guidance and mentoring to colleagues, social work students, residents, interns, fellows from other disciplines and other facility staff regarding the unique psychosocial needs of Post-9/11 era transitioning service members and Veterans, rendering professional opinions based on experience and expertise. They role model effective social work practice skills, teach and provide orientation to less experienced social workers, develop innovations in practice interventions, and offer education in the form of in-service trainings and/or continuing education programs for assigned social work staff. The Post-9/11 M2VA Program Coordinator will participate in staff development activities to include serving on committees, work groups, and task forces at the facility, VISN and national level, or in the community as deemed appropriate by the supervisor, Social Work Executive or Chief of Social Work Services. D. Psychosocial Assessments The Post-9/11 M2VA Program Coordinator performs the following: 1. Interviews transitioning service members and Post-9/11 era Veterans, and their family members/significant others when applicable, to establish facts about their presenting problems and potential causes, and the impact of such problems as it relates to their functioning and health as part of a comprehensive psychosocial assessment. 2. Reviews all data, subjective and objective, and makes a clinical assessment, identifying needs and strengths. 3. Effectively demonstrates professional, advanced clinical training, insight and experience to interpret data and to identify viable treatment options. 4. Assesses high risk factors, acuity and need for services. E. Psychosocial Intervention The Post-9/11 M2VA Program Coordinator will provide specialized case management interventions to address complex physical and mental illness, and may provide individual, group, and family psychotherapy as clinically indicated, to meet the unique needs of Post-9/11 era Veterans diagnosed with serious conditions to include, but not limited to, polytrauma injuries, TBI, visual impairments, PTSD, substance use disorders and other serious conditions and/or psychosocial problems impacting daily functioning. The M2VA Program Coordinator develops psychosocial treatment plans with input from the members of the Interdisciplinary Care Management Review Team (IDCRMT), making sure to include Veteran-centric treatment goals. They will work closely with the transitioning service member or Post-9/11 era Veteran's various individual care management treatment teams to ensure collaboration and treatment planning. F. Coordination of Care The Post-9/11 M2VA Program Coordinator is responsible for screening, consultation, securing authorizations, and admission of eligible transitioning service members and Post-9/11 era Veterans to the VA Health Care System (VAHCS). They make appropriate referrals in accordance with treatment needs, identifying community resources within the VAHCS service area such as private rehabilitation centers, independent living centers, transitional housing programs and day treatment programs. Work Schedule: Monday-Friday 7:30AM - 4:00PM. Telework: Ad-hoc. Virtual: This is not a virtual position. Functional Statement #: 58473-O.