This National Guard position is for a IT Specialist (CUSTSPT) - T32 (Temp Promo), Position Description Number D2526P02 and is part of the WI JFHQ J6, Wisconsin National Guard. *At management's discretion, this Temporary Promotion may be made permanent without further competition in accordance with 5CFR 335.103(c)(1)(i) **This is also advertised as Job Announcement Number 25-327A (Indefinite)
GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED EXPERIENCE: To qualify at the GS-11 level, you must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.
The IT Specialist (CUSTSPT) - T32 (Temp Promo), GS-2210-11, is located at the State National Guard Headquarters in the following organization: Deputy Chief of Staff for Information Management (J6/G6). This position works in the customer support service desk section. Serves as an Information Technology (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements. As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management. Work is performed in a tiered Service Desk environment involving support to multiple sites for the planning and delivery of information technology customer support services including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements.