GPO employees possess a diverse array of talent in many administrative fields and trades. We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content. If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you. This position is part of the Government Publication Sales, Government Publishing Office in Washington, District of Columbia.
To qualify for the Supervisory Customer Service Specialist, PG - 0301 - 9 , you must meet the following requirements: To qualify for the Supervisory Customer Service Specialist, PG-0301-09, applicants must possess one year of specialized experience equivalent to the PG-07 grade level in the Federal Service that includes: 1) assigning staff work assignments depending on workload, customer requirements for external and internal customers; 2) prioritizing customer inquiries, complaints and resolutions; and 3) identify requirements for GPO and stakeholders on multiple new accounts, while providing guidance, training and advising subordinates. OR Master's or equivalent graduate degree, related to the work of the position. OR 2 full years of progressively higher-level graduate education or LL.B. or J.D., if related- leading to such a degree related to the work of the position. OR Combination of education and Specialized experience that equals 100%. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement (08/05/2025) to be considered.
Consolidates and reconciles the Customer Service Assistants' monetary transactions, performing audits, disbursing cash and reconciling various financial documents.
Writes, reviews and/or approves correspondence, forms, and instructions to employees, reports and statements as required by GPO, other agencies, and customers or for internal office use.
Serves as main point of contact for client problem resolution.
Manage onboarding of new customers, coordinating with internal GPO departments to develop processes to satisfy customer needs.
Develop customer publication websites and coordinate with GPO IT to create the visual, data and order file specifications required to meet customer expectations.