Opportunity
Provide guests with information and services in a prompt, courteous manner that optimizes
guest satisfaction while contributing to the positive image and profitability of The American Club
or other Kohler hotel. Assist in the oversight and training of new Guest Services and Concierge
associates.
Specific responsibilities include:
Make reservations for future or in-house guests for dining, spa, golf, wellness activities, River Wildlife outdoor activities, and transportation.Provide guests with daily hotel tours.
Assist with guest check in/out as needed.
Oversee bell stand, receiving telephone messages and taking appropriate action.
Valet or retrieve guest’s vehicle if requested or give directions to parking areas for self-park.
Plan and supervise organization and implementation of group luggage handling and/or storage (i.e. labeling and locking), and execute delivery.
Supervise execution of group transports.
Prepare and process Conference Services gratuity forms for luggage handling.
Attend weekly Sales/Conference Services meetings, as needed.
Attend pre-conference meetings on behalf of Guest Services, as needed.
Oversee the resume binder to stay informed of any group needs for the Guest Service department (amenity, luggage pulls, transportation needs, bus arrivals/departures, etc.).Assist with coordinating security detail as needed for events and VIP guests.
Oversee marquees for accurate and organized presentation of information.
Maintain a working knowledge of all resort properties and onsite facilities including hours
of operation, as well as daily activities and area attractions. Also have a detailed
knowledge of the history of Kohler and the assigned hotel.
Provide guests with information on hotel facilities and history.
Provide directions and maps, including walking trails, city map, or state maps. Also
provide guest with weather or road conditions.
Supervise amenity order taking and delivery scheduling
Supervise and implement group amenities.
Inform other shifts of daily activities through the use of the concierge logbook or notes.
Assist with training and onboarding for new associates in Guest ServicesProvide ongoing recommendations to leadership for process improvements, process enhancements, and updates on local attractions and competition.Assist with scheduling and ensuring appropriate coverage
This is a full-time position working weekdays and weekends, with shifts between 6:00 am and 9:00 pm.