Opportunity
Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay.
As the Front Desk Agent for Lodge Kohler, you will be responsible for:
Providing a prompt, cheerful and proper greeting of guests, per Kohler Co. standards.Registering guests in and out of Fidelio property management system.
Programming and deleting room keys using Marlok system.
Providing guests with hotel information.
Offering assistance with luggage; summon bellman and provide introduction.
Handling all money transactions at the front desk following standard operating procedures.
Responding to reservation requests made by guests.
Explaining rate structure, available rooms, facilities, and service.
Timely responding to special requests; inform hotel departments as appropriate.
Recording and conducting guest room wake-up calls.
Acting as switchboard operator after regular scheduled hours.
This is a Full-Time opportunity. Shifts will vary from 6:00am to 10:00pm, weekdays and weekends.