Compliance Senior Analyst - AML/KYC
Location: Knoxville, TN
The Compliance Senior Analyst - AML/KYC is responsible for managing team performance and overseeing the end-to-end Quality, Training, and Policy (QTP) strategy to ensure process accuracy, compliance, and consistency. This includes conducting quality reviews of completed files, providing KYC subject matter expertise, delivering coaching and feedback, identifying process gaps, and executing corrective actions. This role also involves serving as an escalation point, collaborating with stakeholders, and driving continuous improvement within a fast-paced financial services environment.
Roles & Responsibilities
Manage team performance and facilitate stakeholder meetings to ensure alignment of objectives and priorities
Oversee the end-to-end Quality, Training, and Policy (QTP) strategy from design through execution
Develop and implement strategies to achieve efficiency, productivity, and consistency targets
Conduct quality reviews of completed files to ensure accuracy, compliance, and adherence to established standards
Provide KYC subject matter expertise to analysts and senior analysts
Deliver targeted coaching and feedback on individual cases and broader process challenges or changes
Identify and escalate process gaps or issues, conducting root cause analysis and executing action plans to address underperformance
Serve as the project escalation point, providing clear, concise guidance aligned with approved policies and procedures