The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively with Community Care RNs and with other members of expanded health care teams, to provide a robust interdisciplinary approach to care coordination. The AMSA schedules, manages patient appointments and verifies provider orders, uses computer systems to enter, modify, and retrieve sensitive information from electronic medical records and scheduling systems.
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: a. United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. b. Experience and Education. Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable c. Certification. None required d. Grandfathering Provision. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). e. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. f. Physical Requirements. See VA Directive and Handbook 5019. g. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j Grade Determinations: GS-6 Experience. One year of experience equivalent to the GS-5 grade level. AND Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: i. Ability to collaborate and communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Experience: None Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-6.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional - Initiating and carrying out a variety of specialized and expert administrative and technical duties in support of community care referral management - Provide administrative coordination of patient care, appointments, and logistical factors associated with direct patient care, inpatient and outpatient, related to the coordination of care between the VA Butler Healthcare and outside facilities, both VA and Non-VA - Use of a broad working knowledge of all medical center programs and services and of the varying priorities and complexities of outside care for specialty services - Clerical responsibilities, including but not limited to: typing, filing, data entry, scheduling appointments and tests, ensuring transfer of medical records from and to VA Butler Healthcare and other facilities - Scheduling patients' appointments and/or consults, tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking - Making follow-up (post-care) calls on a daily basis, completing electronic forms for cost estimate/payment of community medical care by the VA - Verifying and updating demographics - Researching and maintaining an updated database of community medical services to assist Veterans with locating medical care in the community - Assisting with processing all emergent and non- emergent consults for medical care in the community - Contributing to care coordination plans with community care RNs and with other members of expanded health care teams - Participating and providing input in problem-solving on administrative procedures in team meetings - Performing follow-up actions; independently following up on team huddles by collaborating with the medical team to assure continuity of care - Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider - Performs daily duties that are integral to the success of the facility's multidisciplinary medical team establishing as a key contact for Veterans, Veterans' families, and community providers for specialty care - Provide information and assistance and acting upon multifaceted administrative matters in the Veterans' and other stakeholders' interest Work Schedule: Monday-Friday, 8:00am-4:30pm Travel: N/A Recruitment Incentive (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: GS-0679-06 Permanent Change of Station (PCS): Not Authorized.