Job Description OVERVIEW The CRM Manager will support the business to enhance and optimize relationship between Guerlain and its customers in the US. CRM Manager will be tasked with analyzing, managing, and growing Guerlain’s customer experience both for our owned ecommerce, as well as support retail team with wholesale customers. CRM RESPONSIBILITIES -Develop GUERLAIN CRM strategy and annual action plan to support business needs with clear goal and measurements -Define consumer journeys based …