This position is assigned to the Non-Appropriated Fund (NAF) Sports and Fitness Division (N921); Morale, Welfare, and Recreation (MWR) Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, at Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI. The purpose of this position is to provide customer service to patrons, sales of tickets, and perform a variety of duties in support of the MWR Sports and Fitness program at the Navy Marine Golf Course.
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess: KNOWLEDGE REQUIRED BY THE POSITION Combination of experience related to customer service and or recreation activity-based functions. Ability to organize, plan, administer special events and entertainment activities. Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities. Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers. Ability to follow oral and written instructions. Knowledge of computers, office procedures and print production. GUIDELINES Guidelines consist of Department of Defense (DoD), Commander, Navy Installations Command (CNIC), Navy Region and Installation instructions, policies and standard operating procedures (SOPs), security regulations, safety procedures, and established practices. Both written and oral guidelines are specific, complete, and apply to work assignments. COMPLEXITY The varied nature of the program offerings, facilities and customer recreational interests requires a diverse collection of knowledge, skills and abilities. The incumbent will be trained in program standards and is expected to have knowledge of the Community Recreation program. The incumbent will often be required to work directly with customers, supervisors and contacts from other departments to obtain answers to questions, or to handle situations. PHYSICAL DEMANDS Work may require considerable physical exertion while instructing or guiding participants in a variety of activities. Work may require sitting, walking, long periods of standing, bending and lifting of moderate heavy items up to 40 pounds, occasionally required to lift heavier items. Work may require lifting items such as papers, books, rental equipment, and athletic equipment. Work may require working outside for special events or leading outdoor outings or group trips. WORK ENVIRONMENT Work is performed both indoors and outdoors, without a fixed schedule. Administrative work is performed in a normal office setting. OTHER REQUUIREMENTS Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises. Subject to recall. Wears protective clothing and equipment as situations warrant. A qualified candidate must possess: One to two years' experience in a related recreational activity. (Qualifications applicable to the specialization may be established locally). Must have strong customer service skills. Ability to follow oral and written instructions.
SUMMARY OF DUTIES: Performs and/or assists in the operation of the recreation activity. Based on established policies, incumbent carries out assigned phases of designated activity applying an understanding of the interest and needs of the program participants. Typical assignments may include establishing schedules of events; applying rules and regulations in supervising assigned youth participants in indoor and outdoor activities; setting up gymnasium and playing fields for sports events; scheduling and conducting tours and field trips. Demonstrates procedures common to the activities and instructs in the use of related equipment. Helps to plan and coordinates details of recreational activities and maintains related supplies. Assists in planning, scheduling and publicizing various activities to attract and motivate participants. May oversee sale of retail items associated with activities. Ensures adherence to safety rules and regulations. Performs other related duties as assigned.