The position is located in the Veterans Administration (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VlSN 6). Hampton VA Medical Center (MC), VA under Chaplain Service. The primary purpose of this position is to manage and support the activities of the Chaplain Service and is organizationally aligned under Chaplain Service.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: (1) Experience - Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education - One year above high school; or (3) Experience/Education - Equivalent combination of experience and education. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: For Advanced Medical Support Assistant, GS-6: One year of experience at or equivalent to the next lower grade level GS-5. In addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: For additional information, please refer to VA Handbook 5005, Part II, Appendix G45 Medical Support Assistant Qualification Standards, GS-0679, dated August 1, 2019. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6. Physical Requirements: The work is primarily sedentary but also requires some standing, walking, bending, lifting, and carrying of light items.
Duties Include: Coordinate administrative activities, providing technical support work, data collection, and programmatic support for the Service. Ensure proper cancellation of appointments and closure of veteran patient record upon death notification. Serve as quality control reviewing all paperwork for autopsy request and ensure that this paperwork has been properly routed to Pathology. Responsible to release all remains to appropriate agencies/funeral homes and arrange for the burial of unclaimed remains. Routinely track and the create and distribute a monthly morbidity and maintain VISN Death Data SharePoint for Hampton Station. Responsible to prepare a condolence letter and forward it to the Director's Office in order that the letter and a memorial book be given to the family of the Veteran who has died to support them in their time of loss. Establishes office procedures and practices consistent with the Service's needs, facilitating and supporting the executive efforts to provide pastoral services. Answers the phone, takes messages, schedules appointments, maintains the service calendar, assists with travel, filing, scheduling patients, and tracking of spiritual assessments or consults where needed. Monitors and controls business papers, correspondence, and records throughout the Chaplain Service including coordination of actions papers with associated service line, administrative leadership, and national offices. Knowledge of excellent interpersonal skills and principles and genuine concern for people and their situations. Possess patience, tact, confidentiality, and diplomacy to be able to deal effectively with persons in crisis. Work Schedule: Monday-Friday 7:30am-4pm Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized