Opportunity
Spa Receptionists provide 5-star service to spa guests during arrival/departure, are able to effectively process point-of-sale/cash transactions and have a high level knowledge of spa treatments and offerings in addition to resort businesses/activities at all spa locations.  Spa Receptionists are also responsible for maintaining positive, professional relationships with spa staff.  Spa Receptionists must have excellent communication skills (in person and over the telephone), have the ability to multi-task and have computer/technology abilities.  
SPECIFIC RESPONSIBILITIES: 
Able to consistently provide service and maintain cleanliness standards at a Forbes 5-Star level to preserve our rating.   
Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments  
Reservation specifications: 
Must meet all Forbes 5-Star requirements with reservation process 
Ensure accuracy of all reservaitons  
Maximize availability utilizing therapists and resources to full capacity  
Knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guests  
Knowledge of all 90+ spa treatments available outside of menu descriptions 
Complete understanding of all health related contraindications associated with all treatments  
Support all spa retail activities outside of retail team hours 
Recommend and educate guests on all retail items (Phytomer, Skin Authority, Naturopathica, Signatue Products, Aromatherapy Associates, SpaRitual, Saltability, Moroccanoil, Bumble & Bumble, Jane Iredale, Coola, Sonoma Lavender, Ambre, NuFace, etc) 
Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes  
Package all retail purchases to guest demand  
Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise 
Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere  
Attendance at spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences  
Maintain facility safety, cleanliness and guest amenity standards with 20 minute walk-thrus  
Replenish guest amenity items including Spa Criser Bars, Coffee, Hot Water, Creamer and Infused Water (including AM receipe for Cucumber Water and Seasonal Options) for both upper level public spaces and Finishing Spa  
Ensure full upper level cleanliness  
Remove debris from floors paying special attention to front doors 
Mop/dry marble floors as needed especially in Winter months making note of salt shoe prints  
Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels  
Wash reusable plastic cups and replenish  
Adherence to Forbes and Kohler H&RE grooming standards 
Support of spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements  
Includes preparing and serving food & beverage items outside of café hours  
Maintain cleanliness of Spa Café kitchen outside of Café serving hours (wash dishes and put away all ingredients) 
Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all
  
RIVERBEND SPECIFIC RESPONSIBILITIES: 
 
Due to the size and scope of the Riverbend spa location, associates will be required to manage reception duties, cleaning duties, and administer treatments upon request. This eliminates the needs to have multiple positions for a smaller facility.   
 
Receptionist & cleaning duties: 
 
Maintaining the cleanliness of the Riverbend Spa facility and equipment including but not limited to:  
Sauna, steam room, infrared sauna, gym, treatment rooms, etc.  
Replenish and maintain all locker room amenities to ensure clean, organized, and guest ready space. Including robes, sandals, rolled and hand towels, hair products, toothpaste, mouthwash, deodorant, shower amenities, and other personal care items throughout the day. 
Knowledge of the 20+ treatments beyond description on the menu. 
Attending and managing the reception desk located in the lower level to accommodate guest check-in for sandals, robes, and lockers. 
Required to follow opening and closing SOP’s for each shift 
Gathering used linens from treatment rooms to do in house laundry. 
Linen and distribute clean linens to designated storage areas and/or treatment rooms 
Complete all other tasks and requests as assigned by leadership. 
Assist guests with booking services and handle billing transactions to ensure smooth and personalized guest experience.  
Proficient in using Resort Suite software to manage service bookings, guest profiles, and scheduling. 
Massage responsibilities: 
Meeting and greeting guests with professionalism 
Cleanliness standards of all areas within the spa including treatment rooms, public areas, and back-of-house areas 
Using proper verbiage at all times 
Upholding and maintain set uniform and grooming standards 
Knowledge of spa services and amenities 
Knowledge of emergency procedures 
Providing the highest level of technical service and adherence to SOP’s 
Maintain continuing education criteria based on State of Wisconsin 
Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co. 
Perform special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. This would also include special events being hosted at the spa such as Spaliday. These services would be secondary to the positions primary function.  
Perform any other duties as assigned.