This position oversees investigations into detainee healthcare, mortality, misconduct, and risk management. This role involves managing case systems, analyzing data, ensuring compliance, and preparing reports. Requires strong communication, leadership, analytical skills, and relevant experience in program management. This position is only open to USPHS officers who are currently IHSC employees. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
COMPETENCIES: Superior oral/written communication skills. Leadership skills. The flexibility to work independently, as well as in a team-centered environment. Active listening skills. Reading comprehension. Demonstrates strong interpersonal skills. Demonstrates strong organizational and time management skills. Demonstrates strong problem solving, judgment and decision-making skills. Integrity and honesty. Cultural competency. Maintain High level of diplomacy. PHYSICAL DEMANDS: Sitting and/or standing for extended periods of time (6-8 hours). Lifting and carrying of investigative equipment, e.g., laptop computer, office equipment and supplies and documents; personal luggage; patients with assistance. Average manual dexterity for computer operation. Phone and computer use for extended periods of time. Must be able to wear N-95 respirators. Required to adequately perform CPR standing or kneeling.
DUTIES AND RESPONSIBILITIES: Duties include day to day managing, assessing, planning, developing, budgeting, implementing, and evaluating assigned IIU programs. Programs include and are not limited to the following: provide oversight and management of IHSC Investigations Case Management System, Joint Integrity Case Management System, fact-finder investigations, IIU records management, IIU supplies and equipment, IIU taskings, and prepare IIU statistical analysis and reports. Incumbent reviews, revises, and, or writes policies, provides technical oversight on investigative cases, formulates, and executes short- and long-range plans for optimum utilization of personnel, facilities, and equipment. Incumbent ensures compliance with program regulations (e.g., ICE and IHSC policy and practice, and applicable heath care standards), maintains records per program policy, coordinates and, or, manages programs within immediate organizational component. Incumbent communicates and collaborates with entities/programs and persons within and outside the immediate work environment but within the agency. The purpose of work contacts is primarily to collaborate, provide guidance, policy interpretation, and seek support for methods, policies and programs. Judgement failure can cause impairment of IIU's programs. Failure can result in loss in credibility for the unit. Manages, reviews, and analyzes investigation/complaint data across three regional teams to evaluate risks to patient and employee safety, IHSC, and ICE operations. Provides status updates, summary reports, and recommendations to IIU Chief for the national program. Liaises with other units for tracking, disseminating, and sharing information. Based on data aggregation and analyses, coordinates with the IIU Chief to establish training opportunities for various IHSC programs and units. Conducts preliminary report reviews designated by the IIU Chief, ensuring completeness, accuracy, and adequacy. Ensures all pertinent information is included, and products are consistent with ICE and IHSC policy and practice, and applicable heath care standards. Drafts reports/memorandums regarding IIU's activities on behalf of the IIU Chief. Prepares monthly, quarterly, annual, and ad-hoc IIU statistical analyses and reports. Independently identifies trends, evaluates program information/information products, and recommends improvements, as required. Oversees and manages IIU records management requirements and procedures, ensuring security/confidentiality of IIU documents, information, and files. Independently researches and collects information. Evaluates incoming case intakes/data to ensure reporting is initiated in accordance with established policies/procedures. Addresses, collects, and responds to IHSC Taskings requests for investigative information, in support of any ICE Freedom of Information Act (FOIA) request and any other internal/external stakeholders' request. Performs various administrative functions to support the day-to-day operations of IIU; assists with ad-hoc assignments, as directed by the IIU Chief (or designee), or IHSC Chief of Staff (CoS). As applicable for incumbents possessing clinical licensure and when required to meet the needs of the agency, performs direct patient care duties within the scope of professional licensure or other duties, as assigned. Incumbent may be required to work evenings, nights, weekends, and holidays. May travel with limited advance notice. Supports the vision, mission, and goals of IHSC, ICE, DHS, and U.S. Public Health Service (PHS) (if applicable). Additional duties as assigned.