The Business & Program Manager is responsible for managing the day-to-day commercial and business operations of a global business process managed services engagement. 
The position is expected to lead initiatives across multiple delivery towers, driving operational excellence in business operations, communications, and ensuring sound financial management. This role blends leadership, organization, and execution; requiring deep collaboration with internal and client stakeholders to deliver measurable outcomes across commercial planning, talent development, financial management, and strategic communications.
The Business & Program Manager will work closely with the Core Client Lead to orchestrate executive-level reviews, lead client messaging and commercial efforts. Responsibilities span financial planning, organizational design, and stakeholder engagement, with a focus on efficiency, clarity, and continuous improvement.
Key Responsibilities
Manage executive-level communications, briefings and reviews for external and internal stakeholders
Analyze internal financials and global rosters data to inform strategic decisions and reporting 
Collaborate with client and internal teams to ensure effective billing and invoice management, including addressing client queries 
Drive the sales process by providing pricing and financials support while collaborating with delivery and commercial teams
Drive commercial planning and financial alignment across delivery towers
Manage and execute complex projects and critical initiatives by defining project objectives and coordinating timelines
Track and report on progress against strategic goals, value streams, and initiatives
Maintain governance across priorities and towers to ensure alignment and execution consistency while ensuring meetings drive clarity, accountability, and progress toward goals
Job requirement: Ability to work onsite 50-75% of the time at the office in Beaverton, OR.