The position is located within the Department of Veterans Affairs, Financial Service Center's (FSC) Financial Payroll Services, Payroll Operations Service Division. The incumbent serves as the as the Coordinator for the Customer Service, Call Center Teams and performs a wide range of administrative duties in support of a diverse staff.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9 or higher level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade. AND You may qualify based on your experience/education/combination as described below. A transcript must be submitted with your application if you are basing your qualifications on education. You may qualify based on your education/experience/combination as described below.A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-9) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: experience applying payroll policies, procedures and regulations to investigate and resolve payroll-related issues and discrepancies; generating payroll reports; analyzing payroll data trends to identify opportunities for process improvements. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR Combination of Education and Experience: Applicants may also combine education and experience to qualify at this level. You will be rated on the following Competencies for this position: Self-Management Technical Competence Reasoning Oral Communication Compliance Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties. To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.
This is not a bargaining unit position. Please read this public notice in its entirety prior to submitting your application. Applications will be considered and referred based on the cut-off date criteria indicated below. 9/04/2025 - Applications received on 8/29/2025 - 9/04/2025 by 11:59 pm 9/11/2025 - Applications received on 9/05/2025 - 9/11/2025 by 11:59 pm 9/18/2025 - Applications received on 9/12/2025 - 9/18/2025 by 11:59 pm 9/25/2025 - Applications received on 9/19/2025 - 9/25/2025 by 11:59 pm 9/29/2025 - Applications received on 9/26/2025 - 9/29/2025 by 11:59 pm Applications received by 11:59 pm on the cut-off dates will be reviewed. If an application is received after the cut-off date has passed, the applicant's resume and any other supporting documentation will be retained and reviewed on the next cut-off date. Applicants will receive a notification regarding their referral status once a qualification determination has been made for all applicants who applied during the cut-off window. Qualified applicants will be referred to the selecting official for further consideration and will be notified once a selection decision has been made. Note: Submitting multiple applications may alter the order in which they are reviewed. Please check the status of your application before submitting a new one by logging into your USA Jobs account and clicking on 'Applications'. VA offers a comprehensive total rewards package: VA Total Rewards Work Schedule: Monday - Friday, Specific tour-of-duty to be discussed with hiring manager Compressed/Flexible Schedule: Available Telework: Available Duty Location Status: Will work from a VA owned or leased space Position Description Title/PD#: Systems & Procedures Analyst/ PD20582A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Physical Demands: The Coordinator work is primarily sedentary in nature. Major Duties: Handles complex problems involving multiple payroll and related systems and may involve internal and external agencies Reviews the analysis conducted by others and comment on their completeness and adequacy, recognize potential problems and make recommendations to prevent or solve them. Promptly address and resolve escalated inquiries from customers/employees regarding various payroll matters, including pay discrepancies, tax withholdings, benefit deductions, and direct deposit setup. Investigates and resolves payroll-related issues and discrepancies efficiently and accurately. Serves as a subject matter expert on payroll policies, procedures, systems, and regulations conducting regular team meetings, huddles, and brainstorming sessions to foster teamwork, share insights, and address challenges collectively.