This position is located within the Payroll Operations Service at the Veterans Affairs (VA) Financial Services Center (FSC). The incumbent serves as the Payroll Call Center Division Chief and reports to the Payroll Operations Service Director and directs and guides payroll operations ensuring timely and accurate biweekly pay for all VA employees.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/05/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Utilizing the principles, concepts, laws, systems, and regulations associated with payroll and time and attendance for both Title 5 and Title 38 employees to direct and guide payroll operations; Monitoring, evaluating, and providing decision support to payroll operations to maximize the effectiveness and efficiency of organizational operations; Serving as senior expert and consultant to management officials to advise on integrating the financial or budgeting system with the programs. You will be rated on the following Competencies for this position: Planning and Evaluating Leadership Communications Analysis and Problem Solving Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties. To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.
This is a non-bargaining unit position. VA offers a comprehensive total rewards package: VA Total Rewards Work Schedule: Monday - Friday, Specific tour-of-duty to be discussed with hiring manager Compressed/Flexible Schedule: Available with supervisory approval Telework: Available with supervisory approval Duty Location Status: Will work from a VA- or government-owned or -leased space Position Description Title/PD#: Supervisory Systems and Procedures Analyst/ PD20910A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Physical Demands: Work is normally performed in an office. Incumbent occasionally carries books and papers weighing up to 10 pounds to and from meetings away from the work site. Applicants selected for this position may be required to serve a one-year supervisory probationary period. Failure to successfully complete the supervisory probationary period will result in the employee being reassigned to a position in the agency of no lower grade and pay than the one the employee left to accept the supervisory or managerial position. Major Duties: Manage a large Division within the Payroll Operations Service providing customer service through call center operations for over 450,000 VA employees. Plans, directs, monitors, evaluates, and provides critical decision support to the Payroll Operations Service to maximize the effectiveness and efficiency of VA's Payroll and Time and Attendance Call Center operations. Represent the Payroll Call Center Division at management meetings and conferences and assists in the development of policies, standards and procedures for Payroll and Time and Attendance policy, program management, and administrative planning related to Payroll and time and attendance programs. Lead comprehensive customer support services for VA payroll, overseeing the efficient facilitation of the biweekly payroll process that impacts thousands of VA employees nationwide. Prepare strategic recommendations for program managers, ensuring the effective utilization of payroll-related resources through the revision of priorities, reallocation of resources, and redirection of efforts as necessary for optimal performance.