This Temporary Promotion opportunity serves as an Information Technology (IT) Customer Support Supervisor for the Office of Information Technology (OIT), Management Division, Executive Office of the United States Trustees. The individual will report to the End User Services Branch Chief (EUS), the CIO, or to another OIT staff member as designated. Temporary actions taken under this announcement may be made permanent without further competition.
To qualify for the position of Supervisory Information Technology Specialist, (GS-2210-14), you must possess the basic requirement and the required specialized experience specific to this series and grade. If you are a current Department of Justice employee on a permanent appointment in the competitive service, you will need to demonstrate 1-year (52-weeks) at the next lower grade level, to meet the time-in-grade requirements for this occupational series and grade .Basic Requirements: You must have IT related experience demonstrating each of the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, and/or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: To qualify for this Supervisory Information Technology Specialist, GS-2210-14, position your resume must demonstrate one year of specialized experience equivalent to the GS-13 grade level or pay band in the Federal service or equivalent experience in the private or public sector providing expert technical advice, troubleshooting or operation of Office 365 suite in support of customer application systems. More information on Individual Occupational Requirements for this series can be found - Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) You MUST meet all qualification requirements, including Time-in-Grade, by the closing date of this announcement, 09/08/2025. YOUR RESUME MUST support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. ***Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.***
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. As a Supervisory Information Technology Specialist GS-2210-14, you will be responsible for providing leadership and supervising, planning, directing, and coordinating the activities of IT Specialists located in regional offices across the United States. Personnel are engaged in planning, monitoring, and carrying out a wide range of technical and service-oriented IT duties in support of regional and field office operations and Program-wide IT projects and other initiatives. Duties of this position include but are not limited to: Evaluate and recommend adoption of new or enhanced approaches to delivering IT services aligning with the OIT Strategic Plan initiatives. Assist in the planning, rollout and communication of new services and solutions ranging from upgrading cybersecurity services (e.g., DOJ Login and Zero Trust Broker) to rolling out new services to replace legacy services/solutions (e.g., Teams Voice rollout). Plan end user support services strategy, creating a roadmap for improved overall effectiveness of IT policies, processes, and procedures. Develop customer support policies, procedures, and standards. Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. Provide technical leadership on group projects and recommendations to enhance customer service and service uptime. Provide leadership, mentoring, technical guidance, and management oversight to a team of IT Specialists located in offices across the Program. Plan end user support services strategy, creating a roadmap for improved overall effectiveness of IT policies, processes, and procedures. Develop performance standards and major performance objectives.